CHR

Hospitality Leadership Through Learning
CHR

2011 Reports

report
Environmental Management Certification and Performance in the Hospitality Industry: A Comparative Analysis of ISO14001 Hotels in Spain
Vol 11 No 22 María-del-Val Segarra-Oña Ph.D., Ángel Peiró-Signes Ph.D., and Rohit Verma Ph.D.
A Comparison of the Performance of Independent and Franchise Hotels: The First Two Years of Operation
Vol 11 No 21 Cathy A. Enz Ph.D. and Linda Canina Ph.D.
Restaurant Daily Deals: Customers’ Responses to Social Couponing
Vol 11 No 20 Sheryl E. Kimes Ph.D. and Utpal Dholakia Ph.D.
To Groupon or Not To Groupon: A Tour Operator’s Dilemma
Vol 11 No 19 Chekitan S. Dev Ph.D. , Laura Winter Falk Ph.D., R.D., and Laure Mougeot Stroock
Network Exploitation Capability: Mapping the Electronic Maturity of Hospitality Enterprises
Vol 11 No 18 Gabriele Piccoli Ph.D., Bill Carroll Ph.D., and Larry Hall
The Current State of Online Food Ordering in the U.S. Restaurant Industry
Vol 11 No 17 Sheryl E. Kimes Ph.D.
Unscrambling the Puzzling Matter of Online Consumer Ratings: An Exploratory Analysis
Vol 11 No 16 Pradeep Racherla Ph.D., Daniel Connolly Ph.D., and Natasa Christodoulidou Ph.D.
Designing a Self-Healing Service System: An Integrative Model
Vol 11 No 15 Robert C. Ford and Michael C. Sturman Ph.D.
Reversing the Green Backlash: Why Large Hospitality Companies Should Welcome Credibly Green Competitors
Vol 11 No 14 Michael Giebelhausen Ph.D. and HaeEun Helen Chun Ph.D.
Developing a Sustainability Measurement Framework for Hotels: Toward an Industry-wide Reporting Structure
Vol 11 No 13 Eric Ricaurte
Creating Value for Women Business Travelers: Focusing on Emotional Outcomes
Vol 11 No 12 Judi Brownell Ph.D.
Customer Loyalty: A New Look at the Benefits of Improving Segmentation Efforts with Rewards Programs
Vol 11 No 11 Clay Voorhees Ph.D., Michael McCall Ph.D., and Roger Calantone Ph.D.
Customer Perceptions of Electronic Food Ordering
Vol 11 No 10 Sheryl E. Kimes Ph.D.
2011 Travel Industry Benchmarking: Marketing ROI, Opportunities, and Challenges in Online and Social Media Channels for Destination and Marketing Firms
Vol 11 No 9 Rohit Verma Ph.D. and Ken McGill
Search, OTAs, and Online Booking: An Expanded Analysis of the Billboard Effect
Vol 11 No 8 Chris Anderson Ph.D.
Online, Mobile, and Text Food Ordering in the U.S. Restaurant Industry
Vol 11 No 7 Sheryl E. Kimes Ph.D. and Philipp Laqué
Hotel Guests’ Reactions to Guest Room Sustainability Initiatives
Vol 11 No 6 Alex M. Susskind Ph.D. and Rohit Verma Ph.D.
The Impact of Terrorism and Economic Shocks on U.S. Hotels
Vol 11 No 5 Cathy A. Enz Ph.D., Renáta Kosová Ph.D., and Mark Lomanno
Implementing Human Resource Innovations: Three Success Stories from the Service Industry
Vol 11 No 4 Justin Sun and Kate Walsh Ph.D.
Compendium 2011
Vol 11 No 3
Positioning a Place: Developing a Compelling Destination Brand
Vol 11 No 2 Robert J. Kwortnik Ph.D. and Ethan Hawkes
The Impact of Health Insurance on Employee Job Anxiety, Withdrawal Behaviors, and Task Performance
Vol 11 No 1 Sean Way Ph.D., Bill Carroll Ph.D., Alex M. Susskind Ph.D., and Joe C.Y. Leng
CHR 2010 Annual Report