CHR

Hospitality Leadership Through Learning
CHR

2009 Reports

report
Hospitality Managers and Communication Technologies: Challenges and Solutions
Vol 9 No 18 Judi Brownell Ph.D. and Amy Newman
Cases in Innovative Practices in Hospitality and Related Services: Set 1
Vol 9 No 17 Judy Siguaw D.B.A., Cathy A. Enz Ph.D., Sheryl E. Kimes Ph.D., Rohit Verma Ph.D., and Kate Walsh Ph.D.
The Billboard Effect: Online Travel Agent Impact on Non-OTA Reservation Volume
Vol 9 No 16 Chris Anderson Ph.D.
Operational Hedging and Exchange Rate Risk: A Cross-sectional Examination of Canada’s Hotel Industry
Vol 9 No 15 Charles Chang Ph.D. and Liya Ma
Product Tiers and ADR Clusters: Integrating Two Methods for Determining Hotel Competitive Sets
Vol 9 No 14 Jin-Young Kim and Linda Canina Ph.D.
Safety and Security in U.S. Hotels
Vol 9 No 13 Cathy A. Enz Ph.D.
Hotel Revenue Management in an Economic Downturn: Results from an International Study
Vol 9 No 12 Sheryl E. Kimes Ph.D.
Wine List Characteristics Associated with Greater Wine Sales
Vol 9 No 11 Sybil S. Yang and Michael Lynn Ph.D.
Competitive Hotel Pricing in Uncertain Times
Vol 9 No 10 Cathy A. Enz Ph.D., Linda Canina Ph.D., and Mark Lomanno
Managing a Wine Cellar Using a Spreadsheet 2.0
Vol 9 No 9 Gary M. Thompson Ph.D.
$ or Dollars: Effects of Menu-price Formats on Restaurant Checks
Vol 9 No 8 Sybil S. Yang, Sheryl E. Kimes Ph.D., and Mauro M. Sessarego
Customer Preferences for Restaurant Technology Innovations
Vol 9 No 7 Michael Dixon, Sheryl E. Kimes Ph.D., and Rohit Verma Ph.D.
Fostering Service Excellence through Listening: What Hospitality Managers Need to Know
Vol 9 No 6 Judi Brownell Ph.D.
How Restaurant Customers View Online Reservations
Vol 9 No 5 Sheryl E. Kimes Ph.D.
Key Issues of Concern in the Lodging Industry: What Worries Managers
Vol 9 No 4 Cathy A. Enz Ph.D.
Compendium 2009
Vol 9 No 3
Don’t Sit So Close to Me: Restaurant Table Characteristics and Guest Satisfaction
Vol 9 No 2 Stephani K. A. Robson and Sheryl E. Kimes Ph.D.
The Job Compatibility Index: A New Approach to Defining the Hospitality Labor Market
Vol 9 No 1 Bill Carroll Ph.D. and Michael C. Sturman Ph.D.