CHR

Hospitality Leadership Through Learning
CHR

Best Practices

This industry-wide survey identified and recognized Best Practice Champions across all segments of the U.S. lodging industry. You must have Adobe Acrobat installed to view the articles. You can download the Acrobat reader for free.

Featured ArticleBest Practices in the U.S. Lodging Industry--Overview, Methods, and Champions
Laurette Dubé, Cathy A. Enz, Leo M. Renaghan, and Judy Siguaw

Featured ArticleThe American Lodging Industry's Best Practices
Glenn Withiam

Featured ArticleBest Practices in Marketing
Judy A. Siguaw and Cathy A. Enz

Featured ArticleBest Practices in Hotel Architecture
Judy A. Siguaw and Cathy A. Enz

Featured ArticleBest Practices in Food and Beverage Management
Judy A. Siguaw and Cathy A. Enz

Featured ArticleBest Practices in Information Technology
Judy A. Siguaw and Cathy A. Enz

Featured ArticleBest Hotel Environmental Practices
Cathy A. Enz and Judy A. Siguaw

Featured ArticleBuilding Customer Loyalty -- Guests' Perspectives on the Lodging Industry's Functional Best Practices (Part I)
Laurette Dubé and Leo M. Renaghan

Featured ArticleHow Hotel Attributes Deliver the Promised Benefits -- Guests' Perspectives on the Lodging Industry's Functional Best Practices (Part II)
Laurette Dubé and Leo M. Renaghan

Featured ArticleStrategic Approaches to Lodging Excellence: A Look at the Industry's Overall Best-practice Champions
Laurette Dubé and Leo M. Renaghan

Featured ArticleSustaining Competitive Advantage: Lodging-Industry Best Practices
Laurette Dubé and Leo M. Renaghan

Featured ArticleSurprisingly Simple Routes to the Top: Leader's Perspectives on the Success of the Lodging Industry's Overall Best-practice Champions
Laurette Dubé and Leo M. Renaghan

Featured ArticleBest Practices in Hotel Operations
Judy A. Siguaw and Cathy A. Enz

Featured ArticleBest Practices in Human Resources
Cathy A. Enz and Judy A. Siguaw

Featured ArticleCreating Visible Customer Value: How Customers View Best-practice Champions
Laurette Dubé and Leo M. Renaghan

Featured ArticleMarketing Your Hotel to and through Intermediaries: An Overlooked Best Practice
Laurette Dubé and Leo M. Renaghan

Featured ArticleManaging for Excellence: Conclusions and Challenges from a Study of Best Practices in the U.S. Lodging Industry
Laurette Dubé, Cathy A. Enz, Leo M. Renaghan, and Judy A. Siguaw

Featured ArticleBest Practices in Service Quality
Cathy A. Enz and Judy A. Siguaw