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Rohit Verma

Rohit Verma

Singapore Tourism Board Distinguished Professor in Asian Hospitality Management and Executive Director, Institute for Healthy Futures

Services Operations Management
338 Statler Hall
Phone: 607.255.2688

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Research Keywords

Service Operations, Operations/Marketing Interrelated Issues, Product / Service Innovation, Design and Development

Professional Biography

Rohit Verma is a professor of service operations management at the School of Hotel Administration (SHA). He served as the executive director of the Cornell Center for Hospitality Research (CHR) during 2009-2012 and is currently the director of SHA’s Executive Master Program Development Project. Prior to joining the Cornell faculty, he was the George Eccles Professor of Management, David Eccles School of Business (DESB) at the University of Utah. He has also taught MBA and executive development classes at several universities around the world, including DePaul University, German Graduate School of Business and Law, Helsinki School of Economics, Indian School of Business, Norwegian School of Logistics, Nyenrode University, and University of Sydney.

Verma has published over 50 articles in prestigious journals including California Management Review, Cornell Hospitality Quarterly, Decision Sciences, Journal of Operations Management, Journal of Product Innovation Management, Journal of Service Research, MIT Sloan Management Review, Production and Operations Management. His is the co-author of Operations and Supply Chain Management for the 21st Century textbook and co-editor of Cornell School of Hotel Administration on Hospitality: Cutting Edge Thinking and Practice, a professional reference book that includes works of several of his colleagues at Cornell. He currently serves on the editorial review boards of Production and Operations Management, Cornell Hospitality Quarterly, and Journal of Service Research. He has co-edited special issues of Cornell Hospitality Quarterly, Decision Sciences, Journal of Operations Management, and Journal of Service Management.

Verma has received several research and teaching awards including CHR’s “Industry Relevance Award” and SHA’s “Masters Core Class Teaching Award” at Cornell; "Skinner Award For Early Career Research Accomplishments" from the Production and Operations Management Society; "Spirit of Inquiry Award," the highest honor for scholarly activities within DePaul University; “Teaching Innovation Award” from DePaul University; and “Professional Service Award” from DESB University of Utah.

Courses Taught