Organizational Communication and Behavior, Restaurant Management, Sustainability, Consumer Behavior and Satisfaction
Alex M. Susskind is an associate professor at the School of Hotel Administration and a member of the Graduate Field of Communication at Cornell University. He earned his PhD in communication from Michigan State University with cognates in organizational communication and organizational behavior where he also earned his MBA with a concentration in personnel and human relations. Susskind's research is based primarily in organizational communication and organizational behavior. He is currently researching: (a) the influence of customer-service provider interaction as it relates to organizational effectiveness and efficiency from the perspective of guests, employees and managers; and (b) the influence of communication relationships upon individuals’ work-related attitudes and perceptions surrounding organizational events and processes such as teamwork and downsizing.
- Ph D, Michigan State University
- MBA, The Eli Broad Graduate School of Management, Michigan State University
- BS, Purdue University
- AOS, Culinary Institute of America