Gary M. Thompson
Gary M. Thompson
Operations Management
352 Statler Hall
Phone: 607-255-8214
Email: gmt1@cornell.edu
Primary Research Focus
Labor scheduling in service delivery systems
Professional Biography
Gary M. Thompson is a tenured Professor of Operations Management in the School of Hotel Administration at Cornell University, where he teaches graduate and undergraduate courses in service operations management. Prior to joining Cornell in 1995, he spent eight years on the faculty of the David Eccles School of Business at the University of Utah. He holds a B.Sc. with First Class Honours from the University of New Brunswick, an M.B.A. from the University of Western Ontario, and a Ph.D. in Operations Management from The Florida State University. His current research focuses on restaurant revenue management, food and beverage forecasting in lodging operations, workforce staffing and scheduling decisions, wine cellars, scheduling conferences, and course scheduling in post-secondary and corporate training environments. His research has appeared in the Cornell Hotel and Restaurant Administration Quarterly, Decision Sciences, the Journal of Operations Management, the Journal of Service Research, Management Science, Naval Research Logistics, Operations Research, and other journals. He has consulted for several prominent hospitality companies and is the founder and president of Thoughtimus® Inc., a small software development firm focussing on scheduling products. From July 2003 through June 2006 he served as Executive Director of the school's Center for Hospitality Research.
Courses Taught
- Fall 09: HADM 3301 - Service Operations Management
- Fall 09: HADM 6606 - Restaurant Revenue Management
- Summer 09: HADM 7703 - Operations Management
Academic Degrees
- Ph.D., Florida State University
- M.B.A., University of Western Ontario
- B.Sc., University of New Brunswick