Skip to main content

Alex Susskind

Alex Susskind

Alex Susskind

Associate Professor

Food & Beverage Management
250 Statler Hall
Phone: 607-255-8839
Email: ams76@cornell.edu

Primary Research Focus

Organizational communication and behavior examining: (a) the impact of communication network relationships upon the attitudes and perceptions of organizational members at both the individual and group levels; and (b) the customer-server exchange focusing on service workers' behavior and attitudes, and their influence upon consumer behavior and satisfaction

Download Vita

Professional Biography

Alex M. Susskind is an associate professor at the School of Hotel Administration and a member of the Graduate Field of Communication at Cornell University. He earned his PhD in communication from Michigan State University with cognates in organizational communication and organizational behavior where he also earned his MBA with a concentration in personnel and human relations. Susskind's research is based primarily in organizational communication and organizational behavior. He is currently researching: (a) the influence of customer-service provider interaction as it relates to organizational effectiveness and efficiency from the perspective of guests, employees and managers; and (b) the influence of communication relationships upon individuals’ work-related attitudes and perceptions surrounding organizational events and processes such as teamwork and downsizing.

Courses Taught

Academic Degrees

  • Ph.D., Michigan State University
  • M.B.A., Michigan State University
  • B.S., Purdue University
  • A.O.S., Culinary Institute of America