Judi Brownell
Judi Brownell
Management and Organizational Behavior
336 Statler Hall
Phone: 607-254-5193
Email: jlb18@cornell.edu
Primary Research Focus
Leadership development, listening behavior, women in the hospitality workforce, customer service in the cruise industry, intercultural communication.
Professional Biography
Judi Brownell is a professor and dean of students at the School of Hotel Administration. She teaches courses in organizational behavior and management communication. Brownell has international teaching experience and her on-line eCornell executive courses are taken worldwide. Brownell’s research projects include studies on managerial listening behavior and the competencies required for global hospitality leaders. She has created tools to assess employee-organization fit and the communication of service values. Her current research focuses on listening as it relates to communicating and maintaining service quality standards in the international cruise industry. Brownell has authored several textbooks, published over 80 articles and serves on several editorial boards. She is also past president of the International Listening Association and has received awards for her research in this field. Brownell has conducted training and consulting for a wide range of hospitality organizations. Among her projects, she has designed assessment centers for hospitality leadership development. A seasoned administrator, Brownell has served as the school's associate dean for academic affairs and as its director for graduate studies. She has also been academic area director for both the organization behavior and management communication disciplines.
Courses Taught
Academic Degrees
- Ph.D., Syracuse University
- M.S., State University of New York College at Cortland
- B.S., Ithaca College
Other Interests
Served as Associate Dean for Academic Affairs at the School of Hotel Administration; Served as the Richard J. and Monene P.Bradley Director of Graduate Studies at SHA; President of the International Listening Association and the Southern Tier Chapter, American Society for Training