Judi Brownell

Biography

Judi Brownell is an emeritus professor at the Cornell Peter and Stephanie Nolan School of Hotel Administration. She taught courses in organizational behavior, leadership, and management communication. Brownell has international teaching experience and her online eCornell executive courses are taken worldwide. She conducts training and consults for a wide range of hospitality and healthcare organizations. Her work in senior living includes the development of training programs for caregivers.

Brownell's research includes studies on managerial listening behavior and the competencies required for global hospitality leaders. She has created tools to assess employee-organization fit and the communication of service values. Brownell has also designed and facilitated assessment centers for hospitality leadership development. Her current research focuses on listening as it relates to communicating and maintaining service quality standards and the role listening plays in creating strong service environments. Brownell has authored seven textbooks and published over 80 refereed articles. Listening: Attitudes, Principles, and Skills is in its 7th edition (2024).

A seasoned administrator, Brownell has served as associate dean for academic affairs, dean of students, and director for graduate studies at the Nolan School. She has also been academic area director for both the organizational behavior and management communication disciplines. She is past president of the International Listening Association and has received awards for her research in this field.

Selected Publications

• Brownell, Judi. Listening: Attitudes, Principles & Skills. Taylor & Francis, Routledge Publishers. 6th ed. (2018): 450 pp
• Brownell, Judi. "Ethics from the Bottom Up"Cornell Hospitality Report. Cornell University. 17.10 (2017): 3-13
• Brownell, Judi. "Leadership in the Service of Hospitality"Cornell Hospitality Quarterly, Ed. Linda Canina. 51.3 (2010): pp. 363 - 378
• Brownell, Judi. "Women in Hospitality as Travelers and Leaders"A handbook of hospitality studies: Perspectives & cases, Ed. Conrad Lashley. Taylor and Francis, Routledge series. 3 (2016): pp. 194-207; 6,000 words
• Berger, F.; Brownell, Judi. Organizational Behavior in the Hospitality Industry. Prentice-Hall. (2009)
• Brownell, Judi. "Leading on Land and Sea: Competencies and Context"International Journal of Hospitality Management. 27.2 (2008): 137-150
• Brownell, Judi. "Meeting the competency needs of global leaders: A partnership approach"Human Resource Management. 45.3 (2006): 309-336
• Jameson, Daphne; Brownell, Judi. "Going Green: How Organizations Use Narrative to Build Commitment to Environmental Values"Discourse Perspectives on Organizational Communication, Ed. Robyn Walker, Ed. Jolanta Aritz. Fairleigh Dickinson University Press. (2012)
• Brownell, Judi. "Listening Leaders: The skills of listening-centered communication"Listening and human communication in the 21st century, Ed. Andrew Wolvin. Wiley/Blackwell Publishers. (2010): 28 pages chapter, 352 pages text
• Brownell, Judi. Leadership Communication in a Changing World (in preparation).

Awards and Honors

• Research Award in Listening (2001) International Listening Association
• Listening Hall of Fame (2004) International Listening Association
• President's Award (2004) International Listening Association

Academic Degrees

• PhD Syracuse University, 1978
• MS SUNY Cortland, 1973
• BS Ithaca College, 1971