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Daphne A. Jameson

Daphne A. Jameson

Daphne A. Jameson

Associate Professor

Managerial Communication
350 Statler Hall
Phone: 607-255-8372
Email: daj2@cornell.edu

Primary Research Focus

Language as it is used in business, technical, and professional contexts

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Professional Biography

Daphne A. Jameson studies and teaches about the ways in which language is used in business, technical, and other professional contexts, with special attention to the hospitality industry. Using theories, methods, and epistemologies of the humanities, she has explored how narrative discourse and rhetorical strategy influence management action, financial decision-making, service quality, and organizational ethos. Her interest in the intersection between language and technical subject matter arose from her dual background in mathematics and literature. Her publications include studies of management communication in the restaurant industry, discourse in public debates about convention center location and cost, narrative strategy in investment reports, and the “green” rhetoric of environmental initiatives in the hotel industry. She has also written about the roles that language, symbolism, and storytelling played at Enron, Starbucks, and other corporations. After earning a Ph.D. in English from the University of Illinois, Daphne A. Jameson joined the faculty of Cornell University’s School of Hotel Administration, where she has created and taught courses in managerial, intercultural, and organizational communication, as well as serving as Director of Graduate Studies. Active in the Association for Business Communication, Modern Language Association, and other organizations, she has won numerous awards for research, teaching, advising, and service.

Courses Taught

Academic Degrees

  • Ph.D., University of Illinois
  • A.M., University of Illinois
  • B.A., Ohio State University, Phi Beta Kappa

Industry Involvement

Has helped companies and non-profit organizations analyze communication problems and develop solutions. For instance, assisted individual hotel companies and tourism organizations in Armenia, Azerbaijan, Georgia, Kazakhstan, Kyrgyzstan, Russia, Tajikistan, and the Ukraine in comparing communication strategies and designing effective websites, an outreach program sponsored by the International Trade Administration of the U.S. Department of Commerce.