Faculty & Research
Hospitality Leadership Through Learning
Research Projects
Projects of Research Center Fellows, 2007-2008
- A Manager's Handbook About Behavioral Integrity (Tony Simons)
- Applying a Practical Model for Managing Trust Relationships (Tony Simons)
- A Risky Business?: Exploring Network Security in an Effort to Safeguard Business and Customer Information (Erica Wagner)
- A Systematic Assessment of Service Scripts in the Hospitality Industry (Rohit Verma)
- A Training Program on Controlling Food Costs for Food Service Managers (Bruce Tracey)
- Brand Awareness and Brand Differentiation in the Cruise Industry (Robert Kwortnik)
- Compensation Report (Mike Sturman)
- Downsizing Survivors' Communication Networks and Reactions: A Longitudinal Examination of Information Flow and Turnover Intentions (Alex Susskind)
- Increasing Restaurant Revenue by Pooling Reservations (Gary Thompson)
- Listening Assessment Tool (Judi Brownell)
- Listening Report (Judi Brownell)
- Mega Tips Survey Study (Mike Lynn)
- Optimal Package Design (Chris Anderson)
- Optimizing a Personal Wine Cellar: When and What to Buy (Gary Thompson)
- Pricing Above and Below the Competition in Asia (Linda Canina)
- Restaurant Customer Relationship Management (Gabe Piccoli)
- Selection Devices Effect on Turnover (Mike Sturman, David Sherwyn)
- Sexual Harassment: The Affirmative Defense (David Sherwyn)
- The Impact of Table Size on Customer Behavior in Restaurants (Sherri Kimes, Stephani Robson)
- The Role of Managerial Support for Enhancing the Transfer of Training (Bruce Tracey)
- The Value of Branding for Experiential Products: Brand Equity in the Leisure Cruise Industry (Robert Kwortnik)
- Unionization v. Service Levels (Mike Sturman, David Sherwyn)
- What Motivates Change in Affiliation? A Performance-Based Competititive Analysis of Conversions To and From Brands (Linda Canina, Cathy A. Enz, Kate Walsh)
- Workforce Staffing Optimizer (Gary Thompson)