Faculty & Research
Emergency Preparedness Essentials
By: Robert J. Kwortnik Ph.D.
Executive Summary: This tool provides a checklist to help hotel managers prepare for the loss of electrical power, whether in a natural disaster or by failure of the power grid.
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- Emergency Preparedness Essentials By: Robert J. Kwortnik Ph.D.
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About Robert J. Kwortnik Ph.D.
Rob Kwortnik, Assistant Professor of Services Marketing, joined Cornell's faculty after earning his Ph.D. in Business Administration from Temple University in 2003. He also earned a BA in Journalism from Temple and an MBA from California State University, Northridge. Kwortnik’s research focuses on consumer behavior in service contexts, with special attention to customer experience management. He has published in the Journal of Service Research, The International Journal of Research in Marketing, Psychology & Marketing, and the Cornell Hospitality Quarterly, among others. He has been honored five times as a Teacher of the Year by students at the Cornell Hotel School. Prior to his career in academics, Kwortnik held several professional positions in marketing and was a travel industry consultant. He is a recognized expert on the leisure cruise industry and is a contributing writer to Cruise Industry News.
For more information visit http://www.hotelschool.cornell.edu/research/facultybios/faculty.html?id=105