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Faculty & Research

Hospitality Leadership Through Learning
Faculty & Research

Safety and Security in U.S. Hotels

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Vol 9 No 13
By: Cathy A. Enz Ph.D.

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Executive Summary:

An investigation of the physical attributes or features that signal safety and security in a sample of 5,487 U.S. hotels revealed significant differences in the distribution of these key amenities in various hotel price segments and geographical locations. Differences in these physical attributes were also found among hotels of various sizes, ages, and locations (e.g., urban, airport, small town). An analysis of hotel index scores across several different categories revealed an average safety-index score of 70 and a security index score of 64 out of a possible score of 100. Overall, luxury and upscale hotels, airport and urban hotels, large properties, and new hotels are most likely to maintain a high level of safety and security amenities. In contrast, old, small, and budget motels are the properties most challenged in providing those safety and security features.

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Comments

I would like to complement you on the fascinating report on Safety and Security in US Hotels.  

 

I work at a relatively small consultancy that operates out of London; through our insurance clients we deliver corporate security and crisis management consultancy to a number of the larger international 5 star and luxury hotel brands (most of which are North American owned) - I am therefore particularly interested and involved on a day to day basis in the field of hotel security.  Whilst our focus tends to be on the development of corporate policy for security, crisis management and business continuity, we inevitably also provide significant guidance on physical security measures. I thought that as someone "out in the industry" I might just thank you for the report, which I will no doubt refer to at some point.

 

Chris Holt MBE

Operations Director

6 Alpha Associates Ltd.

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About Cathy A. Enz Ph.D.

Cathy A. Enz is the Lewis G. Schaeneman Jr. Professor of Innovation and Dynamic Management and a full professor in strategy. She recently served as Associate Dean for Industry Research and Affairs, and served as the Executive Director of the school’s Center for Hospitality Research from 2000-2003. Dr. Enz has published over eighty journal articles, book chapters, and three books in the area of strategic management. Her research has been published in a wide variety of prestigious academic and hospitality journals such as The Administrative Science Quarterly, The Academy of Management Journal, The Journal of Service Research, and The Cornell Hospitality Administration Quarterly. Dr. Enz teaches courses in innovation and strategic management. In addition, she developed The Hospitality Change Simulation, a learning tool for the introduction of effective change, which is available as an online education program of e-Cornell. Three additional courses in hospitality strategic management will be available through e-Cornell in 2008. Dr. Enz also presents numerous executive programs around the world, consults extensively in North America, and serves on the Board of Directors of two privately owned hotel companies. Prior to her academic activities, Dr. Enz held several industry positions including strategy development analyst in the office of corporate research for a large insurance organization, and operations manager responsible for Midwestern United States customer service and logistics in the dietary food service division of a large U.S. health care corporation. Dr. Enz received her Ph.D. from the Fisher College of Business at Ohio State University, and taught on the faculty of the Kelley School of Business at Indiana University prior to arriving at Cornell in 1990.

For more information visit http://www.hotelschool.cornell.edu/research/facultybios/faculty.html?id=27