Faculty & Research
Changes in U.S. Hotel Safety and Security Staffing and Procedures during 2001 and 2002
By: Cathy A. Enz Ph.D.
Executive Summary: Surveys of hotel general managers conducted in 2001 and in 2002 found some but not many
hotels making changes in their safety and security arrrangements. When asked to respond on a
five-point scale whether they were doing nothing (1) or much (5) managers generally answered
in the middle, indicating that they were making some changes, either by adding security staff or
updating security policies. On balance, the hotels made more changes in 2002 than in 2001.
When the sample was broken down into segments, the study found that extended-stay hotels
reported the greatest change in safety and security procedures, while luxury hotels were most
likely to add security staff, followed by extended-stay properties.
Examining the hotels by their geographic location revealed little differences in the plans to add
security employees, but certain areas stood out with regard to making changes in safety and
security procedures. Hotels in the west-south-central region (including Oklahoma and Texas)
were most likely to make procedural changes, followed by those in the populous middle-
Atlantic region (New Jersey and New York) and the east-north-central region (Illinois and
Michigan).
One factor that is undoubtedly influencing the findings is the probability that many hotels
already had effective safety and security systems in place before the September 11 attacks.
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About Cathy A. Enz Ph.D.
Cathy A. Enz is the Lewis G. Schaeneman Jr. Professor of Innovation and Dynamic Management and a full professor in strategy. She recently served as Associate Dean for Industry Research and Affairs, and served as the Executive Director of the school’s Center for Hospitality Research from 2000-2003. Dr. Enz has published over eighty journal articles, book chapters, and three books in the area of strategic management. Her research has been published in a wide variety of prestigious academic and hospitality journals such as The Administrative Science Quarterly, The Academy of Management Journal, The Journal of Service Research, and The Cornell Hospitality Administration Quarterly. Dr. Enz teaches courses in innovation and strategic management. In addition, she developed The Hospitality Change Simulation, a learning tool for the introduction of effective change, which is available as an online education program of e-Cornell. Three additional courses in hospitality strategic management will be available through e-Cornell in 2008. Dr. Enz also presents numerous executive programs around the world, consults extensively in North America, and serves on the Board of Directors of two privately owned hotel companies. Prior to her academic activities, Dr. Enz held several industry positions including strategy development analyst in the office of corporate research for a large insurance organization, and operations manager responsible for Midwestern United States customer service and logistics in the dietary food service division of a large U.S. health care corporation. Dr. Enz received her Ph.D. from the Fisher College of Business at Ohio State University, and taught on the faculty of the Kelley School of Business at Indiana University prior to arriving at Cornell in 1990.
For more information visit http://www.hotelschool.cornell.edu/research/facultybios/faculty.html?id=27
