The Center for Hospitality Research
Hospitality Leadership Through Learning
2011 Reports
- Environmental Management Certification and Performance in the Hospitality Industry: A Comparative Analysis of ISO14001 Hotels in Spain
- Vol 11 No 22 María-del-Val Segarra-Oña Ph.D., Ángel Peiró-Signes Ph.D., and Rohit Verma Ph.D.
- A Comparison of the Performance of Independent and Franchise Hotels: The First Two Years of Operation
- Vol 11 No 21 Cathy A. Enz Ph.D. and Linda Canina Ph.D.
- Restaurant Daily Deals: Customers’ Responses to Social Couponing
- Vol 11 No 20 Sheryl E. Kimes Ph.D. and Utpal Dholakia Ph.D.
- To Groupon or Not To Groupon: A Tour Operator’s Dilemma
- Vol 11 No 19 Chekitan S. Dev Ph.D. , Laura Winter Falk Ph.D., R.D., and Laure Mougeot Stroock
- Network Exploitation Capability: Mapping the Electronic Maturity of Hospitality Enterprises
- Vol 11 No 18 Gabriele Piccoli Ph.D., Bill Carroll Ph.D., and Larry Hall
- The Current State of Online Food Ordering in the U.S. Restaurant Industry
- Vol 11 No 17 Sheryl E. Kimes Ph.D.
- Unscrambling the Puzzling Matter of Online Consumer Ratings: An Exploratory Analysis
- Vol 11 No 16 Pradeep Racherla Ph.D., Daniel Connolly Ph.D., and Natasa Christodoulidou Ph.D.
- Designing a Self-Healing Service System: An Integrative Model
- Vol 11 No 15 Robert C. Ford and Michael C. Sturman Ph.D.
- Reversing the Green Backlash: Why Large Hospitality Companies Should Welcome Credibly Green Competitors
- Vol 11 No 14 Michael Giebelhausen Ph.D. and HaeEun Helen Chun Ph.D.
- Developing a Sustainability Measurement Framework for Hotels: Toward an Industry-wide Reporting Structure
- Vol 11 No 13 Eric Ricaurte
- Creating Value for Women Business Travelers: Focusing on Emotional Outcomes
- Vol 11 No 12 Judi Brownell Ph.D.
- Customer Loyalty: A New Look at the Benefits of Improving Segmentation Efforts with Rewards Programs
- Vol 11 No 11 Clay Voorhees Ph.D., Michael McCall Ph.D., and Roger Calantone Ph.D.
- 2011 Travel Industry Benchmarking: Marketing ROI, Opportunities, and Challenges in Online and Social Media Channels for Destination and Marketing Firms
- Vol 11 No 9 Rohit Verma Ph.D. and Ken McGill
- Search, OTAs, and Online Booking: An Expanded Analysis of the Billboard Effect
- Vol 11 No 8 Chris Anderson Ph.D.
- Online, Mobile, and Text Food Ordering in the U.S. Restaurant Industry
- Vol 11 No 7 Sheryl E. Kimes Ph.D. and Philipp Laqué
- Hotel Guests’ Reactions to Guest Room Sustainability Initiatives
- Vol 11 No 6 Alex M. Susskind Ph.D. and Rohit Verma Ph.D.
- The Impact of Terrorism and Economic Shocks on U.S. Hotels
- Vol 11 No 5 Cathy A. Enz Ph.D., Renáta Kosová Ph.D., and Mark Lomanno
- Implementing Human Resource Innovations: Three Success Stories from the Service Industry
- Vol 11 No 4 Justin Sun and Kate Walsh Ph.D.
- Compendium 2011
- Vol 11 No 3
- Positioning a Place: Developing a Compelling Destination Brand
- Vol 11 No 2 Robert J. Kwortnik Ph.D. and Ethan Hawkes
