Faculty & Research
Hospitality Leadership Through Learning
2008 Reports
- Exploring Consumer Reactions to Tipping Guidelines: Implications for Service Quality
- Vol 8 No 8 Rohit Verma Ph.D., Kate Karniouchina and Himanshu Mishra Ph.D
- Complaint Communication: How Complaint Severity and Service Recovery Influence Guests’ Preferences and Attitudes
- Vol 8 No 7 Alex M. Susskind Ph.D.
- Questioning Conventional Wisdom: Is a Happy Employee a Good Employee, or Do Other Attitudes Matter More?
- Vol 8 No 6 Michael C. Sturman Ph.D. and Sean Way Ph.D.
- Optimizing a Personal Wine Cellar
- Vol 8 No 5 Gary M. Thompson Ph.D. and Stephen A. Mutkoski Ph.D.
- Setting Room Rates on Priceline: How to Optimize Expected Hotel Revenue
- Vol 8 No 4 Chris Anderson Ph.D.
- Pricing for Revenue Enhancement in Asian and Pacific Region Hotels: A Study of Relative Pricing Strategies
- Vol 8 No 3 Linda Canina Ph.D. and Cathy A. Enz Ph.D.
- Restoring Workplace Communication Networks after Downsizing: The Effects of Time on Information Flow and Turnover Intentions
- Vol 8 No 2 Alex M. Susskind Ph.D.
- A Consumer's View of Restaurant Reservations Policies
- Vol 8 No 1 Sheryl E. Kimes Ph.D.
