The Center for Hospitality Research
Hospitality Leadership Through Learning
2008 Reports
- Service Scripting: A Customer’s Perspective of Quality and Performance
- Vol 8 No 20 Liana Victorino Ph.D., Rohit Verma Ph.D., and Don Wardell Ph.D.
- Nontraded REITS: Considerations for Hotel Investors
- Vol 8 No 19 John B. Corgel Ph.D. and Scott Gibson Ph.D.
- Forty Hours Doesn't Work for Everyone: Examining Employee Preferences for Work Hours
- Vol 8 No 18 Lindsey A. Zahn and Michael C. Sturman Ph.D.
- The Importance of Behavioral Integrity in a Multicultural Workplace
- Vol 8 No 17 Tony Simons Ph.D., Ray Friedman Ph.D., Leigh A. Liu Ph.D., and Judi McLean Parks Ph.D.
- Forecasting Covers in Hotel Food and Beverage Outlets
- Vol 8 No 16 Gary M. Thompson Ph.D. and Erica D. Killam
- Hotel Network Security: A Study of Computer Networks in U.S. Hotels
- Vol 8 No 15 Josh Ogle, Erica L. Wagner Ph.D., and Mark P. Talbert
- New Beats Old Nearly Every Day: The Countervailing Effects of Renovations and Obsolescence on Hotel Prices
- Vol 8 No 13 John B. Corgel Ph.D.
- Frequency Strategies and Double Jeopardy in Marketing: The Pitfall of Relying on Loyalty Programs
- Vol 8 No 12 Michael Lynn Ph.D.
- An Analysis of Bordeaux Wine Ratings, 1970-2005: Implications for the Existing Classification of the Médoc and Graves
- Vol 8 No 11 Gary M. Thompson Ph.D., Stephen A. Mutkoski Ph.D., Youngran Bae, Liliana Ielacqua, and Se Bum Oh
- Private Equity Investment in Public Hotel Companies: Recent Past, Long-Term Future
- Vol 8 No 10 John B. Corgel Ph.D.
- Accurately Estimating Time-Based Restaurant Revenues Using Revenue per Available Seat-Hour
- Vol 8 No 9 Gary M. Thompson Ph.D. and Heeju Sohn
- Exploring Consumer Reactions to Tipping Guidelines: Implications for Service Quality
- Vol 8 No 8 Rohit Verma Ph.D., Kate Karniouchina, and Himanshu Mishra Ph.D
- Complaint Communication: How Complaint Severity and Service Recovery Influence Guests’ Preferences and Attitudes
- Vol 8 No 7 Alex M. Susskind Ph.D.
- Questioning Conventional Wisdom: Is a Happy Employee a Good Employee, or Do Other Attitudes Matter More?
- Vol 8 No 6 Michael C. Sturman Ph.D. and Sean Way Ph.D.
- Setting Room Rates on Priceline: How to Optimize Expected Hotel Revenue
- Vol 8 No 4 Chris Anderson Ph.D.
- Pricing for Revenue Enhancement in Asian and Pacific Region Hotels: A Study of Relative Pricing Strategies
- Vol 8 No 3 Linda Canina Ph.D. and Cathy A. Enz Ph.D.
