Faculty & Research
What Keeps You Up at Night?: Key Issues of Concern for Lodging Managers
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Vol 42 No 2
By: Cathy A. Enz Ph.D.
Executive Summary: A survey of hospitality managers worldwide found that human-resources issues were the foremost concern for the industry. Most of the managers surveyed were from the US or Europe, with small percentage from other locations. Some 57% of those surveyed identified human-resources issues as the industry's major challenge. Other concerns paled by comparison. A total of 40% of the respondents cited the following issues, after mentioning human-resources topics (in descending order of frequency) : 1. understanding the customer, 2. effectively using capital, 3. aligning stakeholders' interests, 4. using information technology, and 5. valuing brands.
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- What Keeps You Up at Night?: Key Issues of Concern for Lodging Managers By: Cathy A. Enz Ph.D.
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