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Hospitality Leadership Through Learning
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Clean Air at Night: Supply and Demand of Smoke-Free Hotel Rooms

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Vol 40 No 1
By: Arthur Field

Executive Summary: Most hotel chains mandate a minimum percentage of non-smoking rooms in their properties, but leave it up to the local managers to determine the actual percentage. Also left to the local property is mollifying the guest who has been promised a smoking or non-smoking room but finds none available at check-in. A survey of 364 individual hotels found an average of 55% of rooms set aside for non-smokers' use. However, about 2/3 of the hotels would put a smoker in a non-smoking room, is smoking rooms were full. A survey of 917 travelers found that frequent business travelers are more likely to be non-smokers than smokers, and those frequent travelers are most likely to make a specific room request. The availability of non-smoking rooms was important in the selection of a hotel for over 80% of the non-smoking respondents.

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