Faculty & Research
Performance Appraisals in Hotels: Widespread and Valuable
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Vol 39 No 2
By: Robert H. Woods, Michael Sciarini and Deborah Breiter
Executive Summary: A study of general managers of 389 US hotels found that 87% of the respondents conducted regular performance appraisals for all of their employees. This percentage is similar to that found in other industries. The most frequent interval for performance appraisals by lodging managers is once per year, also echoing the findings for other industries. Most managers used more than one type of appraisal and used their appraisals for more than one purpose. Nearly half used a management-by-objectives approach for their appraisals (49%), followed by behaviorally anchored rating scales (41%), narrative essays (37%), and graphic rating scales (28%). One negative note is that nearly 15% of the managers do not follow their appraisals with feedback sessions to review those appraisals.
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- Performance Appraisals in Hotels: Widespread and Valuable By: Robert H. Woods, Michael Sciarini and Deborah Breiter
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