Faculty & Research
Hospitality Leadership Through Learning
2000 Archived Featured Articles
- December Vol 41 No 6
Refining Estimates of Hotel-financing Costs- Developed By: Stephen Rushmore and John W. O'Neill
- October Vol 41 No 5
- A Service Conundrum: Can Outstanding Service Be Too Good?
- Developed By: Kate Walsh Ph.D.
- August Vol 41 No 4
- Managing Marketing Relationships: Making Sure Everyone Plays On The Team
- Developed By: Chekitan S. Dev, Judi Brownell Ph.D. and Dong-Jin Lee
- June Vol 41 No 3
- The Cost of Turnover: Putting a Price on the Learning Curve
- Developed By: Timothy R. Hinkin Ph.D. and J. Bruce Tracey Ph.D.
- April Vol 41 No 2
- A Labor-Management Partnership: San Francisco's Hotels and the Employees' Union Try a New Approach
- Developed By: Stuart R Korshak
- February Vol 41 No 1
- Marketing Challenges for the Next Decade
- Developed By: Chekitan S. Dev and Michael D. Olsen