Faculty & Research
Hospitality Leadership Through Learning
1998 Archived Featured Articles
- December Vol 39 No 6
Customer-Satisfaction Measurement: Performance Counts- Developed By: Atila Yuksel and Mike Rimmington
- October Vol 39 No 5
- Revenue Enhancement, Part 1: A Straightforward Approach for Making More Money
- Developed By: Bill Quain, Michael Sansbury and Stephen M. LeBruto
- October Vol 39 No 5
- No Time Left For You: Time-Management Strategies for Restaurateurs
- Developed By: Edward A. Merritt and Florence Berger
- August Vol 39 No 4
- Industry Operating Indices: Time for Greater Diversity?
- Developed By: Paul D. Rompf
- June Vol 39 No 3
- The Precedents and the Principle: An Update on Hotel-Management Agreements and the Laws of Agency
- Developed By: Michael C. Shindler
- June Vol 39 No 3
- Critical Incidents: Service Failures That Matter Most
- Developed By: Beth Chung and Douglass Hoffman
- April Vol 39 No 2
- Performance Appraisals in Hotels: Widespread and Valuable
- Developed By: Robert H. Woods, Michael Sciarini and Deborah Breiter
- February Vol 39 No 1
- Loyalty: A Strategic Commitment
- Developed By: John T. Bowen and Stowe Shoemaker