To give you a sample of the best of the CQ, we post our featured article from each issue. The articles will download as PDF files. Click the Get Acrobat Reader button to download Acrobat to your computer, if you need it.
In the late 1990s, researchers surveyed the best practices in the hospitality industry. As a reference, those articles are posted here.
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- May Vol 54 No 149
- Investigating Work–Family Balance, Job Anxiety, and Turnover Intentions As Predictors of Health Care and Senior Services Customer-Contact Employee Voluntary Turnover
- Developed By: Sean Way Ph.D. and Chelsea Vanderpool
- February Vol 54 No 64
- Responding to Online Reviews: Problem Solving and Engagement in Hotels
- Developed By: Sun-Young Park and Jonathan Allen