Faculty & Research
Hospitality Leadership Through Learning
Featured Articles
To give you a sample of the best of the CQ, we post our featured article from each issue. The articles will download as PDF files. Click the Get Acrobat Reader button to download Acrobat to your computer, if you need it.
In the late 1990s, researchers surveyed the best practices in the hospitality industry. As a reference, those articles are posted here.
Best Practices Survey articles
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2008 Articles
- May Vol 49 No 2
A Qualitative Analysis of Slot Clubs as Drivers of Casino Loyalty- Developed By: Flavia Hendler and Kathryn A. LaTour
- February Vol 49 No 1
- Roundtable Retrospective 2007: Dealing with Sexual Harassment
- Developed By: David Sherwyn J.D.
2007 Articles
- November Vol 48 No 4
- Cuba at the Crossroads: The Role of the United States Hospitality Industry in Cuban Tourism Initiatives
- Developed By: Sergei Kruschchev, Tony L. Henthorne and Michael S. LaTour
- August Vol 48 No 3
- The Effect of Meal Pace on Customer Satisfaction
- Developed By: Breffni Noone Ph.D., Sheryl E. Kimes Ph.D., Anna S. Mattila and Jochen Wirtz
- May Vol 48 No 2
- Invoking Social Norms: A Social Psychology Perspective on Improving Hotels Linen-Reuse Programs
- Developed By: Noah J. Goldstein, Vladas Griskevicius and Robert B. Cialdini
- February Vol 48 No 1
- The Combined Effects of the Physical Environment and Employee Behavior on Customer Perception of Restaurant Service Quality
- Developed By: Leonard L. Berry and Eileen A. Wall
2006 Articles
- November Vol 47 No 4
- Wine Promotions in Restaurants: Do Beverage Sales Contribute or Cannibalize
- Developed By: Brian Wansink, Glenn Cordua, Ed Blair, Collin Payne and Stephanie Geiger
- August Vol 47 No 3
- Carnival Cruise Lines: Burnishing the Brands
- Developed By: Robert J. Kwortnik Ph.D.
- May Vol 47 No 2
- Is That A Finger in My Chili? Using Affective Advertising for Postcrisis Brand Repair
- Developed By: Kathryn A. Braun-LaTour, Elizabeth F. Loftus and Michael S. LaTour
- February Vol 47 No 1
- When Does Franchising Help Restaurant Chain Performance?
- Developed By: James G. Combs, David J. Ketchen Jr. and John W. Upsong
2005 Articles
- November Vol 46 No 4
- Association of Nonfinancial Performance Measures with the Financial Performance of a Lodging Chain
- Developed By: Gordon Potter, Rajiv D. Banker and Dhinu Srinivasan
- August Vol 46 No 3
- Why Restaurants Fail
- Developed By: H.G. Parsa, John T. Self, Tiffany King and David Njite
- May Vol 46 No 2
- Behind the Stars: A Concise Typology of Michelin Restaurants in Europe
- Developed By: Colin Johnson, Bernard Surlemont, Pascale Nicod and Frederick Revaz
- February Vol 46 No 1
- Managing Real and Virtual Waits in Hospitality and Service Organizations
- Developed By: Duncan Dickson, Robert C. Ford and Bruce Laval
2004 Articles
- November Vol 45 No 4
- The Impact of Restaurant Table Characteristics on Meal Duration and Spending
- Developed By: Sheryl E. Kimes Ph.D. and Stephani K. A. Robson
- August Vol 45 No 3
- Are Your Satisfied Customers Loyal
- Developed By: Iselin Skogland and Judy Siguaw Ph.D.
- February Vol 45 No 1
- Ethnic Differences in Tipping: A Matter of Familiarity with Tipping Norms
- Developed By: Michael Lynn Ph.D.
- February Vol 45 No 1
- An Evaluation of Guests' Preferred Incentives to Shift Time-variable Demand in Restaurants
- Developed By: Alex M. Susskind Ph.D., Dennis Reynolds Ph.D. and Eriko Tsuchiya
2003 Articles
- December Vol 44 No 5
- Innovations in Hotel Practice
- Developed By: Cathy A. Enz Ph.D. and Judy Siguaw Ph.D.
- August Vol 44 No 4
- ADR Rule of Thumb: Validity and Suggestions for Its Application
- Developed By: John W. O'Neill
- June Vol 44 No 3
- New York's Smoke-free Regulations: Effects on Employment and Sales in the Hospitality Industry
- Developed By: Andrew Hyland, Vanaja Puli, Michael Cummings and Russ Sciandra
- April Vol 44 No 2
- Computer Simulation in Hospitality Teaching, Practice, and Research
- Developed By: Gary M. Thompson Ph.D. and Rohit Verma Ph.D.
- February Vol 44 No 1
- Hotel Pricing in a Networked World
- Developed By: Cathy A. Enz Ph.D.
2002 Articles
- October Vol 43 No 5
- Recovering Hospitality at Ground Zero
- Developed By: Christopher R J Knable
- June Vol 43 No 3
- Debt-financing Alternatives
- Developed By: Anwar R. Elgonemy
- May Vol 43 No 1
- Perceived Fairness of Demand-based Pricing for Restaurants
- Developed By: Sheryl E. Kimes Ph.D. and Jochen Wirtz
2001 Articles
- December Vol 42 No 6
- Hotel Values in the Aftermath of September 11, 2001
- Developed By: John W. O'Neill and Anne R. Lloyd-Jones
- October Vol 42 No 5
- Neutrality Agreements
- Developed By: Arch Stokes, Robert L. Murphy, Paul Wagner and David Sherwyn J.D.
- October Vol 42 No 5
- Exemption Under the Fair Labor Standards Act
- Developed By: Jeffrey D. Pollack
- August Vol 42 No 4
- Identifying and Controlling Threatening Airline Passengers
- Developed By: Blair J Berkley and Mohammad Ala
- August Vol 42 No 4
- The Compensation Conundrum
- Developed By: Michael C. Sturman Ph.D.
- June Vol 42 No 3
- The Perversity of Sexual-harassment Law: Effects of Recent Court Rulings
- Developed By: Michael C. Sturman Ph.D., David Sherwyn J.D., Zev J. Eigen J.D., Michael Heise and Jenn Walwyn
- April Vol 42 No 2
- What Keeps You Up at Night?: Key Issues of Concern for Lodging Managers
- Developed By: Cathy A. Enz Ph.D.
- April Vol 42 No 2
- Ecotourism as Mass Tourism: Contradiction or Reality?
- Developed By: David Bruce Weaver
- February Vol 42 No 1
- Restaurant Tipping and Service Quality: A Tenuous Relationship
- Developed By: Michael Lynn Ph.D.
2000 Articles
- December Vol 41 No 6
- Refining Estimates of Hotel-financing Costs
- Developed By: Stephen Rushmore and John W. O'Neill
- October Vol 41 No 5
- A Service Conundrum: Can Outstanding Service Be Too Good?
- Developed By: Kate Walsh Ph.D.
- August Vol 41 No 4
- Managing Marketing Relationships: Making Sure Everyone Plays On The Team
- Developed By: Chekitan S. Dev, Judi Brownell Ph.D. and Dong-Jin Lee
- June Vol 41 No 3
- The Cost of Turnover: Putting a Price on the Learning Curve
- Developed By: Timothy R. Hinkin Ph.D. and J. Bruce Tracey Ph.D.
- April Vol 41 No 2
- A Labor-Management Partnership: San Francisco's Hotels and the Employees' Union Try a New Approach
- Developed By: Stuart R Korshak
- February Vol 41 No 1
- Marketing Challenges for the Next Decade
- Developed By: Chekitan S. Dev and Michael D. Olsen
1999 Articles
- December Vol 40 No 6
- Dimensions of the Glass Ceiling in the Hospitality Industry
- Developed By: Bonnie J Knutson and Raymond S Schmidgall
- October Vol 40 No 5
- Developing a Restaurant Revenue-management Strategy
- Developed By: Sheryl E. Kimes Ph.D., Deborah I Barrash and John E Alexander
- August Vol 40 No 4
- Best Practices in the U.S. Lodging Industry--Overview, Methods, and Champions
- Developed By: Laurette Dube, Cathy A. Enz Ph.D., Leo M. Renaghan and Judy Siguaw Ph.D.
- June Vol 40 No 3
- Implementing Restaurant Revenue Management
- Developed By: Sheryl E. Kimes Ph.D.
- April Vol 40 No 2
- Natural Occupancy Rates and Development Gaps-- A Look at the U.S. Lodging Industry
- Developed By: Jan A. deRoos
- February Vol 40 No 1
- Clean Air at Night: Supply and Demand of Smoke-Free Hotel Rooms
- Developed By: Arthur Field
1998 Articles
- December Vol 39 No 6
- Customer-Satisfaction Measurement: Performance Counts
- Developed By: Atila Yuksel and Mike Rimmington
- October Vol 39 No 5
- No Time Left For You: Time-Management Strategies for Restaurateurs
- Developed By: Edward A. Merritt and Florence Berger
- October Vol 39 No 5
- Revenue Enhancement, Part 1: A Straightforward Approach for Making More Money
- Developed By: Bill Quain, Michael Sansbury and Stephen M. LeBruto
- August Vol 39 No 4
- Industry Operating Indices: Time for Greater Diversity?
- Developed By: Paul D. Rompf
- June Vol 39 No 3
- The Precedents and the Principle: An Update on Hotel-Management Agreements and the Laws of Agency
- Developed By: Michael C. Shindler
- June Vol 39 No 3
- Critical Incidents: Service Failures That Matter Most
- Developed By: Beth Chung and Douglass Hoffman
- April Vol 39 No 2
- Performance Appraisals in Hotels: Widespread and Valuable
- Developed By: Robert H. Woods, Michael Sciarini and Deborah Breiter
- February Vol 39 No 1
- Loyalty: A Strategic Commitment
- Developed By: John T. Bowen and Stowe Shoemaker
1997 Articles
- December Vol 38 No 6
- Hotel Value Trends: Yesterday, Today, and Tomorrow
- Developed By: Stephen Rushmore and George Goldhoff
- October Vol 38 No 5
- Hotel-Restaurant Co-Branding -- A Preliminary Study
- Developed By: Juliette M. Boone
- August Vol 38 No 4
- Resort Ecotourism: A Catalyst for National and Regional Partnerships
- Developed By: Hana Ayala
- June Vol 38 No 3
- Redefining Value: The Hamburger Price War
- Developed By: Christopher C Muller
- April Vol 38 No 2
- Launching the Revenue Rocket: How Revenue Management Can Work for Your Business
- Developed By: Robert G Cross
- February Vol 38 No 1
- Restaurant Espionage: When Recipes Are Not Trade Secrets
- Developed By: Patricia Diaz and Denney Rutherford