Faculty & Research
Alex Susskind
Alex M. Susskind joined the faculty at Cornell's School of Hotel Administration in the fall of 1998. He earned his PhD in communication from Michigan State University, with cognates in organizational communication and organizational behavior, where he also earned his MBA with a concentration in personnel and human relations. Dr. Susskind earned his undergraduate degree at Purdue University from the Department of Restaurant, Hotel, and Institutional Management and is also a trained chef with a degree in culinary arts from The Culinary Institute of America in Hyde Park, New York. Dr. Susskind's research is based primarily in organizational communication and organizational behavior. He is currently researching the influence of customer-service provider interaction as it relates to organizational effectiveness and efficiency from the perspective of guests, employees, and managers; and the influence of communication network relationships on individuals' work-related attitudes and perceptions surrounding organizational events and processes such as teamwork and downsizing. Professor Susskind's research has been published in leading hospitality-related journals, such as the Cornell Hotel and Restaurant Administration Quarterly, the International Journal of Hospitality Management, the Journal of Hospitality and Tourism Research, and the Journal of Travel Research. His research has also been published in leading journals in the fields of communication and management, such as Communication Research and the Journal of Applied Psychology.