Faculty & Research
Benjamin Schneider
Benjamin Schneider is senior research fellow, Valtera Corporation, and professor emeritus at the University of Maryland. For many years, Ben was the head of the Industrial and Organizational Psychology program at Maryland. Ben has also taught at Michigan State University and Yale University and, for shorter periods of time, at Bar-Ilan University, Israel, on a Fulbright; University of Aix-Marseilles (France); Peking University (PRC); and in the Tuck School of Business Administration at Dartmouth College. Ben holds the PhD in psychology (University of Maryland, 1967) and the MBA (C.U.N.Y., 1964). His academic accomplishments include more than 125 professional journal articles and book chapters, as well as eight books. Ben's interests concern service quality, organizational climate and culture, staffing issues, and the role of manager personality in organizational life. His most recent books are (with Rob Ployhart and Neal Schmitt) Staffing Organizations, 3rd ed. (Erlbaum, 2006); (with Brent Smith) Personality and Organizations (Erlbaum, 2004); and (with Susan White) Service Quality: Research Perspectives (Sage, 2004). Ben is listed in Who's Who in America and numerous derivative volumes, was awarded the Year 2000 Distinguished Scientific Contributions Award by the Society for Industrial and Organizational Psychology, and was awarded the 2006 Career Contributions to the Service Discipline Award by the Services Interest Group of the American Marketing Association. In addition to his academic work, Ben over the years has consulted with numerous companies, including Chase-Manhattan Bank, Citicorp, AT&T, Allstate, Sotheby's, the Metropolitan Opera, and Prudential. Recent consultantships have included IBM, American Express, Giant Eagle, MeadWestvaco, Toyota, and Pepsico. Ben is also a popular speaker and workshop presenter on the topic of service quality, with recent presentations to The Conference Board of Canada, AXA Financial, and Dynarc Financial Services (South Africa).