Faculty & Research
Timothy R. Hinkin
Tim Hinkin is professor of Management at the School of Hotel Administration, where he has taught since 1992. Hinkin served as the school’s director of Undergraduate Studies for six years. He also teaches in the school’s Professional Development Program. Hinkin’s primary research focus is in leadership, employee retention, supervisor-subordinate relationships and managing service quality. He recently published, “Cases in Hospitality Management: A Critical Incident Approach” (2nd edition, New York: John Wiley , 2006), Hinkin has also written many articles published in journals such as Human Relations, Journal of Applied Psychology, Hospitality Research Journal, and the Cornell Hospitality Quarterly. Hinkin has provided training and consulting for a wide range of enterprises. His clients include IBM Corporation, Israeli Hotel Managers Association, Institute for Hotel Management, Accor of North America and ClubCorp USA, Inc. Hinkin earned his Ph.D. at the University of Florida, and his B.A. and M.B.A. degrees at Michigan State University.