Faculty & Research
Timothy R. Hinkin
Tim Hinkin is the Georges and Marian St. Laurent Professor of Applied Management at the School of Hotel Administration, where he has taught since 1992. He also serves as the Richard J. and Monene P. Bradley DIrector of Graduate Studies. Hinkin served as the school’s Director of Undergraduate Studies for six years. He also teaches in the school’s Professional Development Program. Hinkin’s primary research focus is in leadership, employee retention, supervisor-subordinate relationships and managing service quality. He recently published, “Cases in Hospitality Management: A Critical Incident Approach” (2nd edition, New York: John Wiley , 2006), Hinkin has also written many articles published in journals such as Human Relations, Journal of Applied Psychology, Hospitality Research Journal, and the Cornell Hospitality Quarterly. Prior to attending graduate school he worked for Hyatt Hotels and Sysco Corporation. He has provided training and consulting for a wide range of enterprises, including IBM Corporation, Israeli Hotel Managers Association, Institute for Hotel Management, Accor of North America and ClubCorp USA, Inc. He was awarded a Fulbright Fellowship in 2005. Hinkin earned his Ph.D. at the University of Florida, and his B.A. and M.B.A. degrees at Michigan State University.