Faculty & Research
Sustainable Hospitality©: Sustainable Development in the Hotel Industry
By: Hervé Houdré, General Manager, Willard InterContinental Hotel
Executive Summary:
The Willard InterContinental’s Sustainable Development initiative is showing substantial results. The program's chief goals are based on profits, people, and planet. The first goal is to find ways to operate the hotel according to the idea of a “triple bottom line,” which embodies profitable operation combined with attention to the people who use and work in the hotel and a focus on careful stewardship of resources. While that goal is important, even more vital is to use the hotel’s position as an industry leader in the nation’s capital to demonstrate to the hotel industry, customers, and vendors that sustainable operation is the best strategy to ensure successful hotel operation. The sustainability initiative goes beyond such well-known ideas as reusing guest linens, recycling waste materials, and changing to compact fluorescent lamps. The strategy also includes community involvement by supporting charities and encouraging employees to volunteer in the community, as well as participating in global award and certification programs.
Download The Supporting Documents
To view the documents, please click on the link below
- Sustainable Hospitality©: Sustainable Development in the Hotel Industry By: Hervé Houdré, General Manager, Willard InterContinental Hotel
Other Reports or Articles You May Find of Interest
- The Power of Personal Service: Why It Matters, What Makes It Possible, How It Creates Competitive Advantage, by Barbara M. Talbott
- Competitive Destination Planning: The Case of Costa Rica, by Zhaoping Liu, Sara Lo, Cathy A. Enz., Judy Siguaw, and Paula Vasconcellos
Your Comments Please
If this CHR Report made a positive impact on your management approach or business operations, we welcome your commentary.
blog comments powered by Disqus