Faculty & Research
Alphabetical Listing of Overall Best Practice Champions
Bristol Hotels & Resorts |
Overall Best Practice Corporate Champion in Profitability |
Create a Culture of Results, Not of Trappings |
Caesar's Palace Hotel & Casino |
Overall Best Practice Property Champion in Casino Segment |
Building a Hotel That Has . . . Mystique |
Cincinnati Marriott Northeast |
Overall Best Practice Property Champion in Customer Service |
We Are . . . Northeast |
Courtyard by Marriott |
Overall Best Practice Corporate Champion in Midscale Segment |
An Unfailing Desire to Listen to Our Guests |
Days Inn Altoona |
Overall Best Practice Property Champion in Economy Segment |
Professional Pride and Personal Values Forge Operating Philosophy |
Disney's Polynesian Resort |
Overall Best Practice Property Champion in Upscale Segment |
Creating and Delivering a Magical Experience |
Embassy Suites |
Overall Best Practice Champion in Upscale Segment |
When the Operating Strategy is the Brand Strategy |
Extended Stay America |
Overall Best Practice Corporate Champion in Extended-Stay Lower Tier Segment |
To Be Leader in a New Industry Segment: Build Market Share Faster and Deliver Quality |
Fairfield Inn by Marriott |
Overall Best Practice Corporate Champion in Economy Segment |
Impress More Guests, Sell More Rooms, Have More Fun |
Four Seasons New York |
Overall Best Practice Property Champion in Physical Property |
The Most Beautiful Stage Performed Upon |
Four Seasons and Regent Hotels & Resorts |
Overall Best Practice Corporate Champion in Deluxe Segment |
Consistency Over Time |
Four Seasons Washington, D.C. |
Overall Best Practice Property Champion Industry-wide |
A Passion to Serve |
Hampton Inn |
Overall Best Practice Corporate Champion in Quality |
The Unconditional Guarantee as a Cultural Belief |
Holiday Inn Cincinnati Airport |
Overall Best Practice Property Champion in Midscale Segment |
The Smartest Investment You Can Ever Make - The People |
Homewood Suites, Alexandria |
Overall Best Practice Property Champion in Extended-Stay Upper-Tier Segment |
On Being a Yes Hotel… |
The Houstonian Hotel, Club, & Spa |
Overall Best Practice Property Champion in Employee Satisfaction |
A Humanistic Approach to Profitability |
Kimpton Group |
Overall Best Practice Champion in Physical Property |
Differentiation to the Extreme |
The Mansion on Turtle Creek |
Overall Best Practice Property Champion in the Deluxe Segment |
Staffing Up to Customer Needs |
Marriott International, Inc., J.W. Marriott, Jr., |
Overall Best Practice Individual Champion in Corporate Management |
Success is Never Final |
Marriott Hotels & Resorts |
Overall Best Practice Corporate Champion in Employee Satisfaction |
It’s a Marathon Not a Sprint! |
Mirage Resorts |
Overall Best Practice Corporate Champion in Casino Segment |
Creating Artistically Creative Hotels for Guests and Employees |
Mohonk Mountain House |
Overall Best Practice Property Champion in Profitability |
Creating Profits by Not Focusing on the GOP |
The Peninsula Beverly Hills Hotel, Ali Kasicki, |
Overall Best Practice Individual Champion in Property Management |
Every Day You Have to Re-invent Yourself |
Residence Inn by Marriott |
Overall Best Practice Corporate Champion in Extended-Stay Upper Tier Segment |
A Relentless Focus on Extended-Stay |
The Ritz-Carlton Hotel Co. |
Overall Best Practice Corporate Champion Industry-Wide |
Lead People, Manage Processes |
The Ritz-Carlton Naples |
Overall Best Practice Property Champion in Quality |
Quality . . . A Different Way to Manage |
Sleep Inn |
Overall Best Practice Corporate Champion in Customer Service |
Customer Service Is the Wildcard |
Super 8 Motel, Inc. |
Overall Best Practice Corporate Champion in Budget Segment |
A Focus on Hospitality |
Towneplace Suites by Marriott-Brookfield, Wisconsin |
Overall Best Practice Property Champion in Extended-Stay Lower Tier |
Remodeling the Property Hierarchical Structure |