Faculty & Research
Alphabetical Listing of Functional Best Practice Champions
Abbey Group Resorts |
Return Special Value Program (RSVP) Promotion: Increasing Leisure Stays from Convention Guests and Meeting |
Accor North America |
Internal Customer Satisfaction |
Accor North America |
Formalizing the Relationship Selling Process and Sales Team Activities |
AIMS Inc. |
Making Unprofitable Hotels Profitable |
AmericInn |
Solid Masonry Construction and Innovative Design in a Limited Service Product |
Ashley House Hotels-Keswick Hall |
Quality Service Management Program for Employees |
The Balsams Grand Resort Hotel |
A Guest History System |
The Barbizon Hotel and Empire Hotel New York |
HotelExpert: Standardized Recordkeeping for Operational Activities and Guest Calls |
The Boulders Resort |
Food Forager to Improve Quality in F&B |
The Boulders Resort |
Self-Directed Housekeeping Teams |
The Boulders Resort |
Cornerstone Program: Developing a Service Culture |
The Breakers Hotel |
Annual Food and Beverage Staff Reorganization and Single Theme Restaurant Concepts |
Bristol Hotels & Resorts |
Streamlining the Operations of Resource-Challenged Properties: The Bristol Lite Initiative |
Candlewood Hotel Company |
Designing an Extended Stay Hotel to Meet the Needs of a Single Niche Market |
Candlewood Hotel Company |
Electronic Record Management |
Carlson Hospitality Worldwide |
World-Wide Reservation System |
Carlson Hospitality Worldwide |
Total Customer Satisfaction via an Online Database and Employee Empowerment |
Cendant Corporation |
Integration of All Hotel MIS Functions into One System: Project Power UP |
Cendant Corporation |
Comprehensive Diversity Initiative |
Cendant Corporation |
Preferred Alliances/Cross Marketing |
Choice Hotels International |
In-House Executive Training and Development |
Cincinnati Marriott Northeast |
Treating the Guests as Part of the Family: A 12-Point Pledge Approach to Improving Guest Service |
Clarion Hotel-Comfort Inn & Suites |
Generating Sales Leads from Employees: A Contest Approach Program |
Club Hotel by Doubletree |
Employee Care Committees |
Coastal Hotel Group |
Managers on Loan for Training with the Buddy System |
The Colony Hotel |
Guest-Friendly Environmental and Recycling Practices: Becoming a "Green" Hotel |
Country Inn & Suites |
Successful Co-Branding with Established Restaurant Concepts |
Courtyard by Marriott |
The Source: Intranet Information Sharing |
Dahlmann Properties |
Developing an Action Plan to Improve the Work Environment and Decrease Turnover |
Day Hospitality Group |
Ninety-day Sabbatical Leave Program for General Managers with More Than Five Years Experience |
Days Inn Altoona |
Integrated, Community-Based Marketing Plan |
Disney's Polynesian Resort |
Employee Commitment Through AaValue-Based Process of Training and Selection |
Embassy Suites - Greater Minneapolis |
Consolidation of Sales Office and Centralization of Reservations |
Essex Partners |
Achieving Greater Profitability Through Budgeting, Cost Controls and Team Building |
Fairmont Copley Plaza Hotel |
Using a Property Management System to Improve Concierge Desk Excellence |
The Farmington Inn |
Writing Historical Fiction Books to Enhance Marketing |
Four Seasons & Regent Hotels & Resorts |
Ensuring a Luxury Hotel Experience |
Four Seasons & Regent Hotels & Resorts |
Designated Trainer Program for Front-Line Employees |
Four Seasons & Regent Hotels & Resorts |
Consistency in Providing Deluxe Service Through a High Ratio of Well-Trained Employees to Guests |
Grand Theme Hotels |
The Creation of a Process to Track and Control Labor Costs |
The Greenbrier |
Programs Establishing the Resort as a Center for Culinary Excellence |
Holiday Inn Express, Cripple Creek, CO |
Making Every Employee's Job a Sales Job with Sales Responsibilities |
Holiday Inn Express, Helena, MT |
Achieving Quality Customer Service at an Economy Property |
Holiday Inn Sunspree Resort Lake Buena Vista Holiday Inn Hotel & Suites Main Gate East |
Specialized Suites to Meet the Demands of the Vacationing Family: The Development of KidSuites |
Hotel Bel Air |
Comprehensive Environmental Management: Recycling and Energy and Water Conservation |
Hotel Bel Air |
Proactive Property-Maintenance Program |
Hotel Nikko at Beverly Hills |
Portable Telephone System Throughout Hotel Including Guest Rooms |
Hyatt Arlington Hotel |
Redesigning and Revitalizing a Food and Beverage Outlet |
Hyatt Hotels Corporation |
Survey-Based Guest-Satisfaction Program |
Hyatt Regency Chicago |
Comprehensive Waste Reduction and Recycling Program Directed by Recycling Department |
Hyatt Regency Scottsdale |
Environmental Leadership |
Hyatt Regency Scottsdale |
A Community-based Hospitality Training Program for High School Students |
IMPAC Hotel Group |
A Lobby Kiosk Touch-Screen Guest Tracking System |
The Inn at Essex |
Advertising on City Buses to Create Awareness: A Cooperative Effort |
The Inn at Essex |
Always Say Yes: Providing Absolute Guest Satisfaction |
Inn at the Market |
Outsourced Human Resources to Professional HR Consultant |
Inter-Continental Hotels & Resorts |
Building a Global Marketing Database: Global 2000 |
Kessler Enterprises, Inc. |
Development and Concept of the Grand Theme Hotels |
Kimpton Group Hotels and Restaurants and Outrigger Hotels and Resorts |
Private Label Reservation System which Encourages Reservation Agent Upselling |
Knights Inn Summerton (Preea, Inc.) |
Creating Your Own Mailing Lists to Increase Business in Impoverished Local Markets |
Latham Hotel, Georgetown, Washington, D,C, |
Mid-Scale Rooms Designed to Give an Upscale, Residential Feel |
Marriott International |
Developing Products to Meet the Needs of Targeted Market Segments: The Courtyard by Marriott Design |
Marriott International |
Revenue Management Systems for Revenue Enhancement |
Marriott International |
Leveraging Leadership Capacity and Building Future Leaders: A Benchstrength Management System |
Marriott International |
Sales Innovations: Customer-Centric Sales Force, Event Booking Centers, Cross-Selling, Single Image Inventory, On-Line Marketing, and Training for Travel Agents |
Marriott International |
Successful Creation of New Brands |
Marriott International |
Aligning Information Technology Planning with Corporate Strategic Planning |
Marriott U.S. Postal Service Conference Center |
Express Hotel Check-in Service for Guests on the Hotel's Airport Shuttle Buses |
Minneapolis-St. Paul Hilton |
Line Employee Empowerment |
Motel 6 |
Training Employees for General Management: A Systematic Promotion from Within Program |
Motel 6 |
Developing a Memorable and Effective Advertising Message |
Motel Properties Inc. |
Employee Recognition Program |
New York Marriott Financial Center |
COMSTAT (Communicate Status) Strategic Planning and Critique Meetings |
Newark Hilton |
Special Express Check-in |
Omni Hotels |
Integrated Property Management and Revenue Management System |
Palisades Executive Conference Center |
Experience Engineering and Integration of Design with the Natural Environment |
The Peninsula Beverly Hills Hotel |
24-Hour Check-in/Check-out |
The Pierre |
Implementing and Monitoring Cost-Plus Purchasing Agreements with Food and Beverage Vendors Through Independent Consultants |
The Pierre |
Maximizing Profitability by Managing the Sales Mix |
Preferred Hotels & Resorts Worldwide, Inc. |
The Development of the Preferred Standards of Excellence® Quality Assurance Program |
Promus Hotel Corporation |
Guaranteed Customer Satisfaction |
Promus Hotel Corporation |
On-Line Integrated Payroll/Benefit Accounting System |
Radisson Worldwide |
Reward Program for Travel Agents |
The Ritz-Carlton Chicago |
Developing a "Compcierge" Position to Handle Guest's Computer-related Problems |
The Ritz-Carlton Dearborn |
Special Check-in Service for Frequent Guests Enabled by Guest Tracking System |
The Ritz-Carlton Hotel Co. |
Maximizing Guest Service: Ladies and Gentlemen Serving Ladies and Gentlemen |
The Ritz-Carlton Tysons Corners |
Self-Directed Work Teams, Job Redesign, and Employee Empowerment |
Rodeway Inn International Orlando |
Rewarding Employee Performance in an Economy Hotel |
Royal Palm Hotel & Casitas |
Restoration and Redesign of Older Property for Residential Feel |
SAI Luxury Hotels, Inc. |
Business Development / Renovation / Turnaround / Repositioning |
Sheraton - Denver West — Colorado |
Job Sharing Between Sales Managers |
Sheraton Elk Grove (Starwood) |
Annual Implementation of a Broad-based Best Practice to Increase Profitability and Satisfaction |
Simpson House Inn |
Hospitality Training Curriculum with an Emphasis on Respecting Diversity: Simpson House University |
Sonesta Hotels |
Creative Human Resources Training Programs |
Sunstone Hotels |
Focused Growth of Hotel Company Utilizing a REIT |
Swissotel |
Creation of a Revenue Manager Position to Increase Room Sales Revenues |
Swissotel |
Implementation of a Global Sales Effort Supported by an Integrated Global Sales Datasystem |
Tamar Inns |
Implementation of Self-Funded Health Insurance and Operation of a Primary Care Facility by a Hotel Company |
Tishman Hotel Corporation |
Hotel Renovation: The Doral Park Avenue Hotel |
Townplace Suites by Marriott |
Cross-Trained Staffing Model as Driver of Revenue: Townplace Suites |
TraveLodge |
Guest Loyalty at the Economy Level |
US Franchise Systems, Inc. |
Franchising Agreements at USFS |
The Waldorf-Astoria |
Managing for Quality: Gathering Customer Feedback and Coding Performance |
The Waldorf-Astoria |
Revenue Maximization for the Food and Beverage Department |
Walt Disney World Resorts and Theme Parks |
Providing a "Touchable" Dining Experience |
White Lodging Services |
Pre-Shift Meetings for all Departments |
Windsor Court Hotel |
Sophisticated Guest-Recognition Program |
Winegardner and Hammons Incorporated |
Pre-Opening Handbook for New Hotel Properties |
Wyndham Hotels & Resorts |
"Best of Class" Strategic Management Initiative |