Faculty & Research
Best Practices
This industry-wide survey identified and recognized Best Practice Champions across all segments of the U.S. lodging industry. You must have Adobe Acrobat installed to view the articles. You can download the Acrobat reader for free.
Best Practices in the U.S. Lodging Industry--Overview, Methods, and Champions
Laurette Dubé, Cathy A. Enz, Leo M. Renaghan, and Judy Siguaw
The American Lodging Industry's Best Practices
Glenn Withiam
Best Practices in Marketing
Judy A. Siguaw and Cathy A. Enz
Best Practices in Hotel Architecture
Judy A. Siguaw and Cathy A. Enz
Best Practices in Food and Beverage Management
Judy A. Siguaw and Cathy A. Enz
Best Practices in Information Technology
Judy A. Siguaw and Cathy A. Enz
Best Hotel Environmental Practices
Cathy A. Enz and Judy A. Siguaw
Building Customer Loyalty -- Guests' Perspectives on the Lodging Industry's Functional Best Practices (Part I)
Laurette Dubé and Leo M. Renaghan
How Hotel Attributes Deliver the Promised Benefits -- Guests' Perspectives on the Lodging Industry's Functional Best Practices (Part II)
Laurette Dubé and Leo M. Renaghan
Strategic Approaches to Lodging Excellence: A Look at the Industry's Overall Best-practice Champions
Laurette Dubé and Leo M. Renaghan
Sustaining Competitive Advantage: Lodging-Industry Best Practices
Laurette Dubé and Leo M. Renaghan
Surprisingly Simple Routes to the Top: Leader's Perspectives on the Success of the Lodging Industry's Overall Best-practice Champions
Laurette Dubé and Leo M. Renaghan
Best Practices in Hotel Operations
Judy A. Siguaw and Cathy A. Enz
Best Practices in Human Resources
Cathy A. Enz and Judy A. Siguaw
Creating Visible Customer Value: How Customers View Best-practice Champions
Laurette Dubé and Leo M. Renaghan
Marketing Your Hotel to and through Intermediaries: An Overlooked Best Practice
Laurette Dubé and Leo M. Renaghan
Managing for Excellence: Conclusions and Challenges from a Study of Best Practices in the U.S. Lodging Industry
Laurette Dubé, Cathy A. Enz, Leo M. Renaghan, and Judy A. Siguaw
Best Practices in Service Quality
Cathy A. Enz and Judy A. Siguaw