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Hospitality Leadership Through Learning
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  • Can an exciting casino experience change consumers’ current gloomy mood? | By Jonathan Barsky and Lenny Nash

    Published: 2009-11-24 15:02:27

    Despite the impact of the recession, the United States remains the world’s largest market for casino gaming. But revenues at casinos nationwide have slipped 7% in 2009, with Atlantic City and Las Vegas markets experiencing much bigger declines. Customer satisfaction with casinos across the US is also down in 2009 due to broad cuts in staff, service, and player reinvestment. However, based on a recent Market Metrix Casino Market Study, some casinos and regions are faring better.

  • Inside the Valuation of the Yellowstone Club | By Darius Hatami (HVS)

    Published: 2009-11-23 13:52:25

    In early 2009, HVS was hired by the debtors-in-possession, represented by FTI Consulting, to perform a valuation for the United States federal bankruptcy court in relation to the Credit Suisse loan that was secured by assets of the Yellowstone Club. While the HVS assignment for the Yellowstone Club had its share of twists and turns, the financing process that surrounding the assignment was anything but ordinary. This perspective shares the numerous historic facts and events that played in the appraisal.
    http://www.hvs.com/Jump/?f=2948.pdf&c=4279

  • 2009 Hotel Development Cost Survey | By Elaine Sahlins

    Published: 2009-11-23 09:09:55

    HVS has tracked hotel construction costs throughout the United States since 1976. The survey considers data for six lodging types: Economy/Budget Hotels, Midscale Hotels w/o F&B (without Food and Beverage), Extended-Stay Hotels, Midscale Hotels w/ F&B (with Food and Beverage), Full-Service Hotels, and Luxury Hotels and Independent Resorts. This year, the time period for the survey has been expanded to include data from the first half of 2009; as such, the 2009 hotel development survey reports updated per-room development costs for 2008/09.

  • Is GDS Advertising A Good Investment For Hotels? | John R. Hach

    Published: 2009-11-20 19:05:07

    While the online marketplace is gaining ground in channel mix for hotels, especially for established hotel companies, the Global Distribution System (GDS) still contributes significantly to hotel distribution revenue—approximately 27 percent, according to TRAVELCLICK’s latest eTRAK report. Also, GDS hotel promotions—appearing when agents search the air, car, and hotel availability screens within their GDS—continue to have a growing influence on bookings, particularly in today’s unsettled economy.

  • Where is your desk? | Another “High Touch” Lesson for Hospitality Managers | By Dr. John Hogan CHE CHA MHS

    Published: 2009-11-20 18:32:30

    Effective leaders today still deal with many of the scenarios in Hailey’s HOTEL, and many more in the way of amenities, technology, transportation and training. The constant balancing act of “high touch” and “high tech” often comes down to visibility, accessibility and the ability to listen. In the book and movie version of HOTEL, the hotel manager (or at least the manager on duty) was stationed in the lobby at an oversized desk. The first one of these I personally viewed was at the Statler-Hilton in Boston and presumably, the location was to be able to deal with situations that might arise that required special attention.

  • New STR hotel forecast: 2011 can’t get here too soon | By Jeff Higley

    Published: 2009-11-20 09:03:07

    Signs of a recovery for the U.S. hotel industry might be few and far between as 2009 creeps to a close, but executives at Smith Travel Research think there’s reason for optimism in the future. An uptick for the hotel industry won’t come soon—as in the next six or eight months—but it should be in full swing by 2011, according to STR’s latest U.S. industry forecast. “I wouldn’t call it optimistic for 2010, but it’s definitely optimistic for 2011,” said Mark Lomanno, STR’s president. “Overall conditions in the economy will begin showing significant improvement as 2010 unfolds, and that will help fuel a recover for the hotel industry.”
    http://www.hotelnewsnow.com/Articles.aspx?ArticleId=2242

  • Health Care Legislation | Which Hotels Might Get Sick? | By Robert Mandelbaum And Taylor Beauchamp

    Published: 2009-11-19 15:08:29

    In 2009, the U.S. lodging industry is projected to experience the greatest annual decline in revenue since 1932. In August 2009, PKF Hospitality Research (PKF-HR) released its quarterly econometric hotel forecast, Hotel Horizons®, and is forecasting that the average property will suffer an 18.5 percent decline in rooms revenue per available room (RevPAR) during the year, which will contribute to an estimated 16.8 percent fall off in total hotel revenues.

  • Hotel Pricing Trends This Winter in India | By Bhaskar Baruah

    Published: 2009-11-19 13:50:05

    As Indian hotels smarten up for business this winter, we look at some pricing trends that can be put to practice to allow recovery in business volumes and improved occupancy performance. The cliché phrase "Global meltdown" is a convenient reference to describe the slow and low performance of the hotels in India in the first half of the current fiscal year. The months of September and October have traditionally been eyed by the hotel Sales teams as the best time to relook pricing structures and in the last five years the trend has always seen an upward revision in published room rates as well as negotiated corporate rates.

  • Adapt, Survive and Overcome | The fundamental Effects of the Downturn on Hotel Practices and Strategies

    Published: 2009-11-19 13:37:24

    Every cloud has a silver lining. Yes, these are challenging times for hoteliers; they have had to be very creative to make the most of these difficult trading conditions. But as one door closes, another opens, and this article describes some of the opportunities that are being taken up in various hotel markets, with the aim of not only improving hotel trading conditions in the short term, but also improving hotels' positioning and competitiveness long after the recession is over. Written by Spohie Perret and Pierre Ricord.

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