Faculty & Research
Cornell Hospitality Research Summit (CHRS)
Service Excellence and Performance Growth in the Global Hospitality Industry: Strategies and Approaches for Navigating Forward
2012 CHRS dates have been set!
October 8 & 9, 2012
The global travel, tourism and hospitality industry sits today at the nexus of multiple contradictory forces— they include: evolving customer needs and preferences, rapid changes in technologies, ever-changing competitive dynamics, cost pressures, regulatory changes, uncertainly in capital markets, demand, pricing and distribution channel uncertainty, sustainable operations, social media and mobile innovations, and much more.
In the midst of this complex global environment, hospitality, travel and tourism managers, executives, and researchers must set a strategic and intentional course forward to achieve the goals of service excellence and performance growth.
As the industry works to find its firm footing while it is simultaneously being pushed and pulled in multiple directions, the Cornell Hospitality Research Summit 2012 will focus on strategies and approaches for navigating forward.
CHRS 2012 Call for Submissions
For more information please contact Melissa Carlisle at mlp1@cornell.edu or (607)255-1078
For information on sponsorship opportunities, please contact Jennifer Macera at js372@cornell.edu or (607)255-3101