Faculty & Research
Chuck Floyd
Chief Operating Officer, North America
Hyatt
Chuck Floyd is Chief Operating Officer – North America for Hyatt Hotels Corporation, based in Chicago, Illinois.
Floyd is responsible for management of the company’s full-service hotels and resorts as well as Hyatt Place and Summerfield Suites brands in the U.S., Canada and Caribbean. In addition, he oversees Hyatt Vacation Ownership (HVOI), North America Park Hyatts, North America Andazs and the franchise owner relations group (FORG), which includes both full service and select service. He also oversees various corporate functions including: Sales, Human Resources, Product and Design, Rooms, Food & Beverage and Engineering.
Prior to assuming his current position, Floyd served in a number of senior positions at Hyatt including Executive Vice President of Operations and Senior Vice President of Sales, Vice President – Managing Director for Hyatt Hotels, and various General Manager roles.