Hospitality Executives and SHA Scholars Discuss Customer Value at the Dean's Leadership Series
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A panel of industry experts addressed "Providing Customer Value: How to Survive as a Hospitality Business Today" in front of a sold-out crowd at the fifth edition of the Dean's Leadership Series (DLS) on Monday, November 9 at InterContinental The Barclay New York.
The audience of over 250 hospitality leaders included 18 corporate sponsors and 18 leading members of the industry press. This is the first edition of the DLS to be sold-out.
Panelists included:
- Jeffery Boyd, President and CEO, priceline.com
- Paul Brown, President, Global Brands and Commercial Services, Hilton Hotels
- Bill Carroll, PhD, Senior Lecturer, School of Hotel Administration
- Bill Glenn, President, Global Merchant Services, American Express
- Steve Haggerty '90, Executive Vice President, Global Hyatt Corporation
- Robert McCarthy, Group President, The Americas & Global Lodging Services, Marriott International
- Rohit Verma, PhD, Professor and Executive Director, Center for Hospitality Research, School of Hotel Administration
To learn more about the Dean’s Leadership Series, please click here.