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Hospitality Leadership Through Learning
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Strategic Leadership in Turbulent Times

    Course Focus

    Growing uncertainty, increasing competition, and rising customer demands have intensified the pressure on companies around the globe to provide exceptional service and create unprecedented customer value. As you confront this ever-changing business landscape, or the unfamiliar territory, you need to have the necessary strategies, tools, and techniques to lead with vision and confidence. This course provides innovative strategies and tools necessary to unleash a leadership culture across the organization and gain a customer-strategic perspective on your personal strengths to deliver superior value.

    Key Benefits

    By rethinking your approach to management, leadership, and strategy creation process, you will strengthen your individual capabilities, explore how to deliver superior value, link strategies with operations, create a sense of urgency, and sustain organizational performance.

    Topics include:

    • Gaining strategies for avoiding commoditization
    • Exploring the best ways of leveraging human capital to foster strategic innovation
    • Leading change within your organization to achieve superior customer value
    • Aligning the management with leadership, culture with values, and strategy with vision
    • Leading talent from a strategic perspective and creating a culture of leadership in order to build productive teams
    • Increasing the effectiveness and maximizing creativity of your team
    • Creating a personal vision

    Faculty

    • Ali V. Kasikci, M.B.A., Managing Director, Montage Beverly Hills, Montage Beverly Hills: Ithaca, New York, U.S.A., (July 1 - 3, 2010)
    • Robert Marx, Ph.D., Professor of Organizational Behavior, University of Massachusetts: Singapore, (July 22 - 24, 2010)

    Level B

    *Those who have previously completed “Strategic Leadership” should not enroll in this course due to significant overlap of course material.

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