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Industry

Hospitality Leadership Through Learning
Industry

Building the Human Capital Base: Essential Human-Resources Practices for Managers

    Course Focus

    This course provides a comprehensive opportunity to learn how to manage the most expensive and arguably most important organizational resource: human capital. We will focus on a number of “best practices” for staffing, training and development, performance management, incentive systems and related human-resources practices that can be used to enhance functional effectiveness and improve firm performance in a wide variety of hospitality settings.

    Key Benefits

    Participants gain insights and skills for operational and human resource managers in the hospitality industry. Designed for beginning or seasoned managers, the course will develop a strong operating foundation based on state-of-the-art practice, and can fill in gaps in knowledge through discussion and experience-based exercises. Ultimately, the course will prepare participants to think strategically about the application of their organization’s human resources.

    Topics include:

    • HR planning methodologies
    • High-performance staffing
    • Compensation tools
    • HR metrics and analytics
    • Linking human-resources practices with company goals and performance

    Faculty

    • J. Bruce Tracey, Ph.D., Associate Professor, School of Hotel Administration, Cornell University: Ithaca, New York, U.S.A., (July 1 - 3, 2010)
    • J. Bruce Tracey, Ph.D., Associate Professor, School of Hotel Administration, Cornell University: Singapore, (July 22 - 24, 2010)

    Level A

    * Those who have completed "Essentials of Human Resource Management" in previous years should not enroll in this course due to significant overlap of course material.

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