Industry
Faculty
Dr. Rohit Verma
Ph.D. Associate Professor
School of Hotel Administration, Cornell University
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Rohit Verma is an associate professor of service operations management at the School of Hotel Administration. Prior to his current appointment, he was the George Eccles Professor of Management, David Eccles School of Business at the University of Utah. He has also taught MBA and executive development classes at DePaul University, Chicago, IL, University of Sydney, Australia, Norwegian School of Logistics, Norway, Helsinki School of Economics, Finland, and Indian School of Business, India.
His research interests include new product/service design, quality management and process improvement, supplier selection srategies, and operations/marketing interrelated issues. He has published over 50 articles in prestigious business journals such as California Management Review, the Cornell Hotel and Restaurant Administration Quarterly, Decision Sciences, Journal of Operations Management, Journal of Product Innovation Management, Journal of Service Research, MIT Sloan Management Review, Production and Operations Management, and other journals. His research has been sponsored by the Hospitality Sales & Marketing Association International (HSMAI), United States Forest Service, Marketing Science Institute, and numerous well-respected organizations around the world, such as Fairmont, Raffles, and Swissôtel (Singapore); Hammerson and NCR Knowledge Lab (UK); Citycon (Finland); Siemens and Fraport (Germany); Wiener Konzerthaus (Austria); and, in the United States, American Express, Calvin Klein, CSFB, eBay, First Chicago, General Growth Properties, HSMAI, Neiman Marcus, and the U.S. Forest Service.
Verma has received several teaching and research awards including the "Skinner Award For Early Career Research Accomplishments" from the Production and Operations Management Society; "Sprit of Inquiry Award" the highest honor for scholarly activities within DePaul University; "Teaching Innovation Award" DePaul University; and "Doctoral Faculty Teaching Award" University of Utah. He serves as the associate editor of Journal of Operations Management, and Decision Sciences; senior editor of Production and Operations Management; and editorial board member of Journal of Service Research, and the Cornell Hotel and Restaurant Administration Quarterly. He also served as guest editor for four issues of the Journal of Operations Management on topics related to effective management of service businesses.
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