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Industry

Hospitality Leadership Through Learning
Industry

Managing Dynamic Teams

Course Cost US$1,145
Number of Hours to Complete Course: 15
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This course is part of an Online Certificate.

Course Focus

Teamwork gets tasks done. But what is a team? How does it function? What are the dynamics of a team? What does it take to be an effective team leader? This course teaches you the characteristics of a well-functioning team and techniques for effective group decision making. How to develop and adapt your own leadership style. How to set effective team goals, and how to implement strategies to secure the commitment of team members.

Who Should Take this Course?

Hospitality professionals who lead or manage teams of people, or aspire to, and seek to enhance team functioning and decision making to improve overall productivity.

Key Benefits

This course will provide you with proven techniques to help you and your team reach peak performance. You'll learn ways to engage, involve, and motivate team members so they work better as a group and accept higher levels of responsibility. You'll learn the dynamics of group decision making and how to evaluate your team's performance.

Course Topics:

  • Understanding teams
  • Effective team leadership
  • Facilitating group decisions
  • Effective problem solving

Faculty

  • Florence Berger, Ph.D., Professor Emeritus, School of Hotel Administration, Cornell University
  • Judi Brownell, Ph.D., Professor, School of Hotel Administration, Cornell University

Levels 1 2 

Course Format:

Our online courses take a problem-based approach to learning, and we build each course around realistic case studies and scenarios. All courses are self-paced, and are managed by an online instructor who leads the online discussions and is available to answer any questions about the course content. You will have a 4-week instructional period at the beginning of the course within which you will complete the required elements of the course. You will have access to the course content for an additional month following the instructional period.

Course sessions begin on Wednesdays.
Please choose from the following course start dates:

Course Code: DLP02MPE2

Completion of this course qualifies for 1.5 Continuing Education Units (CEUs).

  • 16 December 2009
  • 20 January 2010
  • 17 February 2010
  • 17 March 2010
  • 14 April 2010
  • 12 May 2010
  • 09 June 2010
  • 07 July 2010
  • 04 August 2010
  • 01 September 2010
  • 29 September 2010