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Industry

Hospitality Leadership Through Learning
Industry

Managing People More Effectively

Course Cost US$1,145
Number of Hours to Complete Course: 15
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This course is part of an Online Certificate.

Course Focus

Do you manage time well? Do time-robbers inhibit your productivity? How can you prioritize? Delegate more effectively? How do you reduce your personal stress and that of your employees? This course helps you manage time and stress and implement strategies to increase productivity. You'll learn how to analyze your work habits and activities. How to gain control over time-management situations. How to reduce your personal stress, and how to counsel "stressed-out" employees.

Who Should Take this Course?

Hospitality professionals who lead or manage teams of people and seek to enhance productivity and effectiveness for themselves and their employees; anyone wishing to enhance their skills in time and stress management.

Key Benefits

This course teaches you how to set priorities and take control of events, so events don't control you. You'll learn how to transform your priorities into concrete and measurable goal statements. You'll learn how to distinguish between urgent and important crises, how to diagnose stress in employees, and how to offer employees effective counseling.

Course Topics:

  • Strategies for solving time-management problems
  • Identifying and managing personal stress
  • Signs and symptoms of employee problems
  • Appropriate and effective counseling strategies

Faculty

  • Florence Berger, Ph.D., Professor Emeritus, School of Hotel Administration, Cornell University
  • Judi Brownell, Ph.D., Professor, School of Hotel Administration, Cornell University

Levels 1 2 

Course Format:

Our online courses take a problem-based approach to learning, and we build each course around realistic case studies and scenarios. All courses are self-paced, and are managed by an online instructor who leads the online discussions and is available to answer any questions about the course content. You will have a 4-week instructional period at the beginning of the course within which you will complete the required elements of the course. You will have access to the course content for an additional month following the instructional period.

Course sessions begin on Wednesdays.
Please choose from the following course start dates:

Course Code: DLP02MPE1

Completion of this course qualifies for 1.5 Continuing Education Units (CEUs).

  • 09 December 2009
  • 06 January 2010
  • 03 February 2010
  • 03 March 2010
  • 31 March 2010
  • 28 April 2010
  • 26 May 2010
  • 23 June 2010
  • 21 July 2010
  • 18 August 2010
  • 15 September 2010
  • 13 October 2010