Industry
Faculty
Ms. Judi Brownell
Professor
Judi Brownell is a professor of organizational communication and Dean of Students at the School of Hotel Administration, Cornell University. She also has served as the Associate Dean for Academic Affairs and as the Richard J. and Monene P. Bradley Director for Graduate Studies. Professor Brownell teaches graduate and undergraduate courses in organizational behavior, leadership, and management communication and has been the Academic Area Director for these fields.
Professor Brownell participates regularly in the School’s executive education program and has designed and conducted training seminars for a wide range of hospitality, educational, high-technology, and other work organizations. Topics include: leadership development, quality customer service, managerial listening, teambuilding, and intercultural communication. She has designed and implemented assessment centers for management development and succession planning in growing hospitality organizations. Professor Brownell has significant international teaching experience and her on-line eCornell executive courses in team building, decision making, and coaching are used world-wide.
Current research projects include studies related to identifying key competencies for global hospitality leaders, the communication of service quality, and the career challenges women hospitality managers confront. Professor Brownell has studied the implementation of total quality management programs and has designed an assessment for identifying employee-organization fit and the communication of service values within a hospitality organization. Her current research focuses on listening as it relates to communicating and maintaining service quality standards in the highly international cruise industry.
Dr. Brownell is author of several business and communication texts, including Listening: Principles, Attitudes, and Skills (Allyn and Bacon, 2010), Organizational Behavior for the Hospitality Industry (with Florence Berger, Prentice-Hall, 2009) and Organizational Communication and Behavior: Communicating for Improved Performance (with Alan Frank, Holt, Rinehart, and Winston). Dr. Brownell has published over eighty articles and serves on the editorial boards of five professional journals. She is a past president of the International Listening Association, and has been inducted into the International Listening Association’s Hall of Fame. She was Vice President of the New York State Communication Association and is a past president of the Southern Tier Chapter, American Society for Training and Development.
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