Industry
Faculty
Dr. Florence Berger
Professor Emeritus
Dr. Florence Berger is a professor emeritus and during her tenure at the School of Hotel Administration was part of the Management: Operations, Human Resources, & Law department where she taught courses in human resources management, human relations skills, hospitality industry training, creative management, and organizational development. She has a Bachelor’s Degree from Goucher College, a Master’s Degree from Harvard University, and a Ph.D. from Cornell University. She was a research associate at Harvard University and the Massachusetts Institute of Technology, and Assistant Dean and Associate Dean of Students at Cornell University.
Professor Berger is a management consultant in the areas of human resources, training, and organizational development; her clients include Marriott, Four Seasons Hotels, Hilton International, Loews Hotels, ARAMARK, Club Med, Bronx-Lebanon Hospital, and Bass Hotels. She has lectured in the United States, Europe, the Middle East, Asia, and Australia on team building, creative management, human relations skills, and organizational change. Professor Berger teaches in a number of Hotel School Executive Education Programs, and is faculty coordinator for the Club Managers Association of America Business Management Institutes 4 and 5, and for the International Association of Amusement Parks and Attractions on-campus programs. Professor Berger has authored many articles in Lodging Hospitality, International Journal of Hospitality Management, Cornell Hotel and Restaurant Administration Quarterly, Briefings, and Hospitality Research Journal. She has also written two management books for the hospitality industry: INNovation: Creativity Techniques for Hospitality Managers (with Dennis Ferguson), and The On-Track Trainer: A Training Handbook for Hospitality Managers (with Bonnie Farber).
Dr. Berger was selected The Teacher of the Year for 1996 and 1998 by the Freshman and Sophomore classes of the Hotel School. In 1999, Dr. Berger received the Stephen H. Weiss Presidential Fellow Award for Distinguished Teaching.
Shopping Basket