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Stephani Robson

Stephani Robson

  • Senior Lecturer Emeritus

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Faculty Area

Interdisciplinary Theme

Faculty Expertise

  • Behavioral Research
  • Entrepreneurship and Innovation
  • Food and Beverage Management
  • Properties Development and Management
  • Hospitality and Services Design, Management and Operations
  • Design

Contact

Cornell Peter and Stephanie Nolan School of Hotel Administration

607.255.6852

skr4@cornell.edu

Cornell Directory Entry

Biography

Stephani Robson, senior lecturer at the Cornell Peter and Stephanie Nolan School of Hotel Administration, worked for several years in restaurants and retail food operations in her native Canada before deciding to pursue a college degree in the field. She graduated from the Nolan School in 1988, and began her career as a food-service designer with Cini-Little International and subsequently with Marrack Watts in Toronto, Ontario.

As a professional food-service designer, Robson has designed kitchen facilities for hotels, restaurants, airports, hospitals, universities, and catering halls. She joined the school's faculty in 1993, earned a master of science in human-environment relations in 1999, and in 2010 completed her PhD with a focus on consumer behavior in restaurants at Cornell. Her academic interests center on how the design of environments affect consumer intentions, satisfaction, and behavior. She is a specialist in the psychology of restaurants and has presented and published her research in a wide range of industry and academic forums around the world.

Selected Publications

  • Noone, Breffni; Robson, Stephani. "Understanding consumers' inferences from price and non-price information in the online lodging purchase decision"Service Science. 8.2 (2016): 108-123
  • Penner, Richard; Adams, Lawrence; Robson, Stephani. Hotel Design, Planning and Development. WW Norton. 2nd ed. (2012): 444
  • Robson, Stephani; Kimes, Sheryl; Becker, Franklin; Evans, Gary. "Consumers' Responses to Reduced Personal Space"Cornell Hotel and Restaurant Administration Quarterly. 52.3 (2011): 253-264
  • Robson, Stephani. "Scenes from a Restaurant: Privacy Regulation in Stressful Situations"Journal of Environmental Psychology. 28.4 (2008): 373-378
  • Pullman, M.; Robson, Stephani. "Visual methods: Using photographs to capture customers' experience with design"Cornell Hotel and Restaurant Administration Quarterly. 48.2 (2007): 121-144

Awards and Honors

  • Faculty Teaching Recognition Award - Sophomore Core (2017) Cornell SC Johnson College of Business, School of Hotel Administration
  • Faculty Teaching Recognition Award-Graduate Core (2016) School of Hotel Administration, Cornell University
  • Faculty Teaching Recognition Award-Undergraduate Elective (2015) School of Hotel Administration, Cornell University
  • Undergraduate Elective Teacher of the Year (2014) School of Hotel Administration, Cornell University
  • Ted Teng '79 Teaching Award (2012) School of Hotel Administration, Cornell University

Academic Degrees

  • PhD School of Hotel Administration, Cornell University, 2010
  • MS College of Human Ecology, Cornell University, 1999
  • BS School of Hotel Administration, Cornell University, 1988

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