About

Statler News

May 4, 2012

Greetings From The Dean

Dear Friends,

After 42 years as a member of the SHA faculty, Professor Richard H. “Dick” Penner will be retiring this year. Prof. Penner has been an exemplary educator, and he received a Ted Teng ’79 Dean’s Teaching Excellence Award in 2011. His service extends well beyond the classroom. From 2005 to 2008, he served as the Richard J. and Monene P. Bradley Director of Graduate Studies, leading our MMH program through a successful AACSB review. He has regularly chaired Hospitality Design Roundtables sponsored by the Center for Hospitality Research. He has also employed his planning and design skills to better Cornell’s campus facilities, serving as chairman of committees on campus planning, parking and transportation, residence life, and student unions, and he chaired the university faculty advisory board on study abroad. During his academic career, Prof. Penner has authored three books and numerous articles and book chapters. In 1992, he was honored by Hospitality Design magazine with its Platinum Circle Award for his contributions to hospitality design as an author and teacher. All faculty and staff are invited to a reception in honor of Prof. Penner on Wednesday at 3:00 p.m. in the Park Atrium.

Cornell Days wrapped up last week, and I would like to thank the Hotel School Ambassadors for their efforts as we welcomed more than 70 newly admitted students and their families. Each day of Cornell Days, the Ambassadors conducted tours, hosted an informational luncheon, shared stories about their student experience, and answered questions to help our visitors learn more about the school.

We also had a very successful Diversity Hosting program this year, welcoming more than 20 students from across the country. Thank you to the faculty, staff and the students who served as hosts and provided our guests with a true Hotelie experience during their stay on campus. In related news, CU IMAGE, a campus-wide student organization that works to increase the admission and enrollment of minority students, held a competition to measure student volunteers’ participation in Diversity Hosting Month. I am happy to report that Briana Gaskin ’15 earned second place for her hard work as a host.

Fencing has been installed at the corner of East Avenue and Campus Road, print materials have been moved from Nestlé Library to Catherwood Library in Ives Hall, and work on the new Marriott Student Learning Center is officially underway. All library services will still be available throughout the final exam period and the summer session. The temporary locations for library services are listed below.

Another academic year is nearing a close. I wish everyone an enjoyable and safe Slope Day and best wishes for success as you prepare for final exams, projects, and papers.

Sincerely,

Michael D. Johnson

Dean & E.M. Statler Professor

mdj27@cornell.edu

Center for Hospitality Research

Please welcome Dr. Qiang “Raymond” Guo, Visiting Research Scholar

The CHR is delighted to announce the arrival of Dr. Guo as a Visiting Research Scholar. Raymond is an Associate Professor and Vice Dean, Tourism College, at Hainan University in China. Raymond arrived on Monday, April 30th and will be here through May 2013. His office is in 389C - Statler Hall tower. Please stop by and say hello!

Center for Hospitality Research 2012 Industry Relevance Awards

Congratulations to this year’s recipients of the Industry Relevance Award! The Industry Relevance Award recognizes faculty who have researched an important topic and created a Center for Hospitality Research (CHR) Report or Tool that has had significant impact on the hospitality industry. The recipients of this award are selected by industry practitioners who have read and voted for the top research studies published within the last three years. The resulting studies are ranked in a survey sent to CHR website registrants who have downloaded five or more publications. Finally, the top ten reports and tools are reviewed by the CHR Advisory Board members, who vote on their two favorite that determine two winners and two runners-up.

Winners:

“Customer Loyalty: A New Look at the Benefits of Improving Segmentation Efforts with Rewards Programs” by: Clay Voorhees Ph.D., Michael McCall Ph.D., and Roger Calantone Ph.D

“The Future of Hotel Revenue Management” by: Sheryl E. Kimes Ph.D

Runners-Up:

“2011 Travel Industry Benchmarking: Marketing ROI, Opportunities, and Challenges in Online and Social Media Channels for Destination and Marketing Firms” by: Rohit Verma Ph.D. and Ken McGill

“Fostering Service Excellence through Listening: What Hospitality Managers Need to Know” by: Judi Brownell Ph.D.

CHR Spring Roundtable Series Continues

The Center for Hospitality Research is pleased to present the Labor and Employment Law Roundtable taking place next week. We have invited a select group of industry leaders representing different areas of the hospitality industry. The roundtables are designed to stimulate active participation so attendees can gain new perspectives on a variety of topics that represent the most current issues in the industry.

Labor and Employment Law Roundtable: May 6-7, 2012

Faculty Chair: David Sherwyn, John and Melissa Ceriale Professor of Hospitality Human Resources, Cornell University School of Hotel Administration

Individual sessions will address: Hot Topics Session; Neutrality Agreements: Should They be Illegal; Arbitration Instead of Negotiation or Litigation: Life in NYC; Corporate Campaigns & RICO: Has the Time Come for RICO to be the Standard Response to Corporate Campaigns?; Negotiations: What Needs to Change, Are Employer Associations the Right Model, How Should Employers Combat the Unions’ Consolidated Divide and Conquer Approach.

The confirmed attendees are:

Paul Ades, Senior Vice President of Labor Relations, Hilton Worldwide
Joseph Berger, Area President - Americas, Hilton Worldwide
Allan Bloom, Partner, Paul Hastings
John Ceriale, President, Prospect Advisors
Dawn Chutkow, Visiting Professor, Cornell University School of Hotel Administration
Sam Estreicher, Professor of Law & Director of The Center for Labor & Employment Law, New York University
Gregg Gilman, Co-Chair, Labor & Employment Practice Group, Davis & Gilbert, LLP
Michael Gray, Partner, Jones Day
Michael Heise, Professor of Law, Cornell University Law School
Harry Katz, Professor of Collective Bargaining, Cornell University ILR School
Adam Klausner, Adjunct Assistant Professor, Cornell University School of Hotel Administration
Kurt Larkin, Associate, Hunton & Williams, LLP
Michael Lebowich, Partner, Proskauer, LLP
Alan Momeyer, Vice President, Human Resources, Loews Corporation
Tom Posey, Attorney/Partner, Franczek Radelet P.C.
Barry Posner, President, Posen Consulting, LLC
Greg Robertson, Partner, Hunton & Williams, LLP
David Rothfeld, Partner, Labor & Employment Department, Kane Kessler, P.C.
Paul Salvatore, Partner, Proskauer, LLP
Stewart Schwab, Allan R. Tessler Dean, Cornell Law School
Paul Wagner, Shareholder, Stokes, Roberts, & Wagner
Celeste Yeager, Partner, Gardere Wynne Sewell, LLP
Michael Yelnosky, Professor, Roger Williams University School of Law
James Zuehl, Attorney/Partner, Franczek Radelet P.C.

For more information on these roundtables, please contact Melissa Carlisle, Manager of Events at mlp1@cornell.edu.

Center for Real Estate and Finance

The Center for Real Estate and Finance is pleased to announce that 105 undergraduates representing all seven of Cornell University’s colleges and schools are scheduled to graduate with the Minor in Real Estate, the largest undergraduate minor at Cornell. Prior to graduation, the students will receive a blue stole in recognition of their achievement during a short recognition ceremony, scheduled for Wednesday, May 23, from 1:00pm – 2:30pm in Statler 396. All interested faculty and staff are encouraged to attend.

For more information, please contact Kathy Terry at kcr2@cornell.edu.

Clubs & Organizations

"Hotelies Serving Society (HS2) and DKE present: Run 4 B. Lo and EGBOK Mission, a 5K in the Cornell plantations.

Sunday, May 6

12:00 p.m.

F.R. Arboretum in the Cornell Plantations

Cost of Event: $10.00

This charity event is to help both Brian Lo's family and EGBOK Mission. Brian Lo '11 was a student in the hotel school who was always known for smiling and working in the Bin labs. He, unfortunately, passed away a couple of weeks before graduating last year and his family is still paying off non-University affiliated student loans. Half of the proceeds will be going to his family to help them pay off the rest of the loan. The other half of the proceeds will go to EGBOK Mission, a not-for-profit organization in Cambodia, founded by Ben Justus '08. The purpose of the organization is to help underprivileged young adults, mainly orphans, to achieve their employment goals in the hospitality industry in Cambodia. If you are interested in participating, please stop by the World Atrium where there will be a table to register for the event! Come show your support for these great causes!

Faculty & Student Awards Ceremony
Congratulations to the following winners!

Ted Tend '79 Dean’s Teaching Excellence Awards

Sheryl E. Kimes, Singapore Tourism Board Distinguished Professor in Asian Hospitality Management, Services Operations Management

Michael D. Giebelhausen, Assistant Professor, Services Marketing

Stephani K. A. Robson, Senior Lecturer, Facilities and Properties Management, Planning & Design

Mark McCarthy, Lecturer, Information Systems

Faculty Teaching Recognition Awards

Craig Snow, Senior Lecturer, Management Communication – Freshman Core

Robert Kwortnik, Associate Professor, Services Marketing – Sophomore Core

Amy Newman, Senior Lecturer, Management Communication – Junior/Senior Core

Bruce Tracey, Associate Professor, Human Resources Management – Undergraduate Elective

Kate Walsh, Fred G. Peelen Professor of Hospitality Global Strategy, Management and Organizational Behavior – Graduate Elective

Qingzhong Ma, Assistant Professor, Finance – MMH Core

Advisor Recognition Awards

Sheryl E. Kimes, Singapore Tourism Board Distinguished Professor in Asian Hospitality Management, Services Operations Management – Career Advisor

Russell Lloyd, Senior Lecturer, Services Operations Management – Transition Advisor

Industry Relevance Awards

Michael McCall, Visiting Associate Professor, Services Marketing – First Place

Sheryl E. Kimes, Singapore Tourism Board Distinguished Professor in Asian Hospitality Management, Services Operations Management – First Place

Rohit Verma, Professor, Executive Director for The Center for Hospitality Research, Services Operations Management - Finalist

Judi Brownell, Professor and Dean of Students, Management and Organizational Behavior - Finalist

MMH Awards

Fairmont Hotels & Resorts Award

Thao Ly Bui Tran MMH '12

Hyatt Student Prize

Derek Suarez MMH '12

Student Awards

Degree Marshalls

Siheng Han '12

Joshua Jeng '12

Banner Bearers

Eric Rabinowitz '12

Brandon Ho '12

Joyce Wu '12

Merrill Presidential Scholars

Eric Rabinowitz '12

Brandon Ho '12

Joseph Drown Special Prize

Eric Rabinowitz '12

Joseph Drown Special Prize Finalists

Maria Hera '12

Ali Hoyt '12

Madeline Jimerson '12

The Hotel Asset Managers Association Award

Gabby Gordon '12

Graham Webster '12

Streamboat Foundation Sumer Scholar Award

Emily Pramer '13

Cornell Hospitality Business Plan Competition

First Place: Anukul Chandhok '12, Vijay Sundar '12 for their concept, The DC Factory

Second Place: Maria Hera '12, Jessica Lin MMH '12, Keith Seeber MMH '12 for their concept, Batch

Third Place: Colette Chen MMH '12, Samuel Thorpe '12 for their concept, EcoFishFeed

Stein Family Prize for Disability and Environmental Sustainability Solutions

Colette Chen MMH '12

Samuel Thorpe '12

Center for Hospitality Research Emerging Scholar Award

Joshua Jeng '12

Brandon Ho '12

Timothy Chen '12

Julius Wile Commanderie de Bordeaux Aux États Unis D’Amérique Bordeaux Education Prize

Jeff Schreier '12

The Banfi Vintners Foundation Scholastic Tour Award

Carly Reynolds '12

R.C. Kopf Student Achievement Award

Beth Goodwin '12

Philip Smith '12

Darden Restaurant Award of Excellence

Michael McLaughlin '13

ACEF/SHA Writing Awards

Lindsay Colbert, Yue Woon Hiang, Calvin Li, Richard Pak, Joanna Zhang, Kevin Zheng, “A Service Analysis Report on the Collegetown CTB” (nominated by Sherri Kimes, HADM 3301)

Justine Gentilini and Andrea Menotti, “Great Strides Business Plan” (nominated by Jim Quest, HADM 4445)

Emily Jiang, “Loews Atlanta: Functional Analysis on Investment Potential” (nominated by Stephani Robson, HADM 2255)

Grace Oplinger, “Introducing Soy Milk at Dunkin’ Donuts” (nominated by Amy Newman, HADM 3365)

Carina Steinhoff, “Refocusing Cornell University Sustainable Design’s Campaign Efforts by Targeting Corporations” (nominated by Daphne Jameson, HADM 3365)

SHA Organizations of Excellence Awards

Event of the Year: Big Red Showcase – NSMH; Faculty Appreciation Week – Ye Hosts

Most Improved Organization: Hospitality Students International (HSI); Cornell University Spa (CUSpa)

Most Valuable Board Member: Juli Panehal '12 – HSI; Tyler Shine '14

Rookie of the Year: Anna Dong '15, Jane Zelenko '15, Matthew Kurtas '15

SHA Leadership Award: Charis Chambers '12, President, CHS CC; Brandon Ho '12, President, Ye Hosts

Media Coverage & Press Releases

Recent press releases include:

Meetings & Events

Tuesday, May 8

Restaurant Concept Fair

12:00 – 3:00 p.m.

Park Atrium, Statler Hall

Everyone is welcome to check out the fourteen competing restaurant concepts developed by the students in HADM 4510 – Restaurant Development at the annual Restaurant Concept Fair. The students will be trying to impress a panel of five industry judges who will have $1,000,000 each of imaginary investment capital to put into one or more concepts, with the capital raised being a part of the students’ final grades. We have some great ideas, a great panel, and what promises to be a great afternoon on Tuesday – come on down!

Cornell Hospitality Icon & Innovator Awards

Join us for the 4th Annual Cornell Hospitality Icon & Innovator Awards. Once a year, the hospitality and travel world’s elite come together in New York to recognize our industry’s most visionary leaders. This year’s celebration takes place on June 5th at the American Museum of Natural History; over 800 senior leaders in the hospitality and travel industry are expected to attend. The 2012 winners of the Cornell Icon of the Industry Award are the Tisch Family; receiving this award on behalf of the family will be Andrew Tisch ’71, James Tisch ’75, and Jonathan Tisch. The 2012 Cornell Hospitality Innovator honoree is Kathleen “Katie” Taylor, President and Chief Executive Office, Four Seasons Hotels and Resorts. Eight-time Emmy Award winner, former CNN news anchor and media luminary Paula Zahn will be on hand to emcee.

To date over 75 corporate sponsors are supporting the I&I Awards, including title sponsor American Express Publishing, and exclusive media partners Travel + Leisure magazine and USA TODAY.

To partner with Cornell on this premier industry event, please contact Rachel Ash, manager, corporate & foundation affairs at rep6@cornell.edu or Kathleen Bolton, corporate & foundation affairs associate at ksh11@cornell.edu.

Dean’s Leadership Series

The 10^th Edition of the Dean’s Leadership Series will be held June 14, the “Top of the Hay” at the historic Hay-Adams in Washington, D.C. The topic is Expanding International Travel to the U.S. Dean Michael D. Johnson will moderate an executive panel discussion featuring Jim Abrahamson, CEO, Interstate Hotel & Resorts; Roger Dow, President & CEO, U.S. Travel Association; Jim Evans, CEO, Brand USA; Steve Joyce, President & CEO, Choice Hotels International; Chris Nassetta, President & CEO, Hilton Worldwide; Arne Sorenson, President & CEO, Marriott International. Marlene M. Colucci, Executive Vice President for Public Policy, American Hotel & Lodging Association, will offer remarks.

The 10^th edition’s series is supported by title sponsors The Hay-Adams and B.F. Saul Company Hospitality Group, exclusive media partner USA TODAY, and 14 other companies.

To partner with Cornell on this event, please contact Rachel Ash, manager, corporate & foundation affairs at rep6@cornell.edu.

Research Presentations

On April 13, Daniel C. Quan, the Singapore Tourism Board Distinguished Professor in Asian Hospitality Management and professor of real estate, presented his research on “Defaulted and Distressed Hotel Loans” at the Chinese University of Hong Kong. He gave the presentation again at the China Europe International Business School in Shanghai on May 2.

Statler Hotel

Please join us in welcoming the following groups to The Statler Hotel from May 6 through May 12, 2012:

OSRAM BMI
CIFS (Cornell Institute of Food Science) Spring Advisory Awards Banquet
Scheinman Board Meeting
DPE (Diversity Program – Engineering) Annual Awards Banquet
Brazil/Cornell Workshop
2012 Labor & Employment Law Roundtable
Electrical and Computer Engineering Spring Advisory Council 2012

Announcements

Marriott Student Learning Center

The renovations of the Marriott Student Learning Center have officially begun. Books, reference material, magazines, and journals have been relocated from the Nestlé Library to ILR’s Catherwood Library. Course reserves and laptops will continue to circulate from the Nestlé Library for the remainder of this week. Fencing will soon be placed on the west side of Statler Hall, in front of the library windows, as this area will be used for construction staging.

It’s important to remember that all library services will be available through the end of the exam period (as well as throughout the summer). Starting on Slope Day, some services will be found in different locations:

Library research staff will be temporarily located in Rooms 290, 292, and 294 in Statler Hall. We are available to help with any research needs, either in-person or by email. The Bloomberg and CoStar terminals will be located in Room 293.
Circulation operations (course reserves, laptops) will move to the student lounge and will be available normal library hours until the end of the exam period.
Room 341 will be reserved as a quiet study space.
Public computers will be moved to Room 351.

We apologize for any inconvenience these moves may cause, and ask that you please bear with us as we begin the process of creating the fabulous new space that will house the Marriott Student Learning Center.