Statler News
November 20 - December 4
Greetings From The Dean
Dear Friends,
This week I have the pleasure of welcoming Rosalyn Mallet to campus as the DDLS lecturer. Ms. Mallet is CEO and president of PhaseNext Hospitality, LLC, a franchise operating company that focuses on bringing fresh, high quality casual restaurant brands to non-traditional locations. During her 30-year career in the hospitality industry, she has held leadership positions at Caribou Coffee Company, Inc., la Madeline French Bakery, Carlson Companies, Carlson Restaurants, and Applebee’s International. Ms. Mallet is the treasurer of the National Restaurant Association Board of Directors, and she also serves on the boards of Share Our Strength, a national organization that is working to end childhood hunger in America, and People Report, a consulting firm that specializes in human resource consulting and recruiting for the hospitality industry. I invite you to find a seat in the balcony of Statler Auditorium for today’s 1:25 p.m. lecture.
Last week’s first annual Cornell Real Estate Case Competition was a great success. I want to extend my congratulations to the Cornell team of Josh Barvin A&S ’10, Andrew Gindy ’11, Taylor Quan ’10, Zied Sanhaji ’10, Amy Shyr ’10, and Li Zhang ’10 who won first place over teams from American University, Indiana University, New York University, Pennsylvania State University, University of Connecticut, and University of Texas at Austin. Their analysis on the case study was intelligent and innovative, and their presentation was well organized. Judy Brownell, dean of students, and Dan Quan, professor, did a great job co-coaching the team. I also want to recognize Professor Quan for bringing together an excellent panel of judges and Peng-Wei Tan ’07 of Apollo Real Estate Advisors for writing the complex case study, as well as Assistant Professor Daniel Lebret, Professor Crocker Liu, Ellen Brown ’88, and Phil Greenberg MBA ’05 for their help with the competition.
The third annual HA 4404 Charity Auction will be held in the Beck Center tomorrow evening at 6:30 p.m. The students in Catering and Special Events Management have planned a special event, and senior lecturer Rupert Spies reports that a variety of terrific items will be available during both the silent and live auctions. The proceeds from this year’s event will benefit Meals on Wheels of Ithaca, the Keith O’Donnell Scholarship fund, and Hotelies with a Heart. For more information, visit the auction website at http://cornellsha.maestroweb.com/.
The school’s inaugural Annual Report arrived hot off the press a few weeks ago, and I am happy to announce that it is now available online. It is a delight to see all of the accomplishments of 2008-2009 academic year in one publication. Despite economic challenges throughout the world, the hospitality industry, Cornell, and SHA, we were able to introduce a new minor in real estate, raise over $12.8 million in new gifts and commitments, start the Tower construction project, honor our first Icon of the Industry, and continue to perfect established traditions such as HEC, the Leadership Development Program, and the Guest Chef Series—and this list just scratches the surface. I’d like to recognize Nancy Knowles, director of communication strategy, and Jeannie Griffith, senior staff writer, for their hard work on this project, as well as everyone from the school and hotel who contributed content, statistics, and information for the Annual Report.
Finally, while I was attending a global gaming expo last week in Las Vegas, I had the pleasure of talking about hospitality education and the School of Hotel Administration on KNPR, Nevada Public Radio. The interview is posted on the school’s website.
Remember that SHA will be closed next Thursday and Friday, November 26 and 27, for Thanksgiving break. I wish everyone a safe and happy holiday weekend. Statler News will resume on December 5.
Sincerely,
Michael D. Johnson
Dean & E.M. Statler Professor
mdj27@cornell.edu
Guest Speakers
Finance, Accounting and Real Estate
December 2
Russ Urban '81
Senior Vice President, Acquisitions & Development
HEI Hotels & Resorts
HA 4423/6621 (Quan) Real Estate Finance
Leslie Adler '05
Manager, Acquisitions & Development
HEI Hotels & Resorts
HA 4423/6621 (Quan) Real Estate Finance
Hospitality Facilities and Operations
November 23
Bernard Ellis MPS '91
Vice President, Americas
IDeaS
HA 6605 (Anderson) Yield Management
December 2
Philip di Belardino
Fine Wine Education
Banfi Vintners
HA 4430 (Mutkoski) Introduction to Wines
Seth Box
Director of Education
Moet Hennessy USA
HA 4431 (Pezzotti) Wine & Food Pairing Principles & Promotion
Richy Petrina '01
Educator
Moet Hennessy USA
HA 4431 (Pezzotti) Wine & Food Pairing Principles & Promotion
Marketing, Information Systems, Strategy, and Tourism
December 2
Bob Alter '73
President
Seaview Investors, LLC
H.B. Meek Executive-in-Residence
HA 4447 (Carroll) Managing Hospitality Distribution Strategies
December 3
Pat Lafferty
Chief Marketing Officer
The Travel Channel
HA 6645 (Kwortnik) Service Marketing & Customer Experience Management
Organizational Management, Communication, and Law
November 24
Robert Gregor
Owner/General Manager
Herbert Grand Manager
HA 4487 (Klausner) Real Estate Law
HA 4489 (Klausner) The Law of the Internet & e-Commerce
Center for Hospitality Research
Please join us for the CHR and SAS Webcast Series: Loyalty, Rewards and Value: What Do We Want from Our Customers? The key to a successful loyalty program is balancing customer benefits against added operating costs. The next webcast by SAS and Cornell University will present new research findings about how to maintain a rewards program that truly builds customer loyalty. The webcast is freely available and scheduled for December 4, 2009, from 11:00 am - 12:00 pm ET, and will feature research findings by Michael McCall, CHR Research Fellow, and David C. Ogden, principal analytics consultant for SAS. Among other topics, McCall and Ogden will discuss the drivers of a successful rewards program and how to avoid common pitfalls of loyalty programs. With 20 years of experience in statistical analysis and predictive modeling, Ogden has specialized in customer lifetime value. To register, please visit: http://sems.sas.com/bess5/get?id=36746.-3:-g1yzdtd4:e52pm&RZNVY=wf372@pbearyy.rqh&nccvq=17099.
We look forward to your joining us for the third in the monthly webcast series sponsored by SAS and the Cornell Center for Hospitality Research!
Clubs & Organizations
Hospitality Sales & Marketing Association
Cupcakes, muffins, candy corn, caramel apples, and more! Come support HSMAI at our fall bake sale Monday, November 23 and Tuesday, November 24 in the World Atrium of Statler between 10:00 a.m. and 3:00 p.m. each day.
Yummy treats include caramel and chocolate covered apples, candy corn bags, and homemade cupcakes and muffins, all between $0.50 and $2.00. And if you guess how many candy corns are in the jar at the table, you win the whole thing! Proceeds will go towards supporting HSMAI's February trip to the 5th Annual HSMAI Intercollegiate Conference in New York City.
We'll see you there!
Hospitality Students International
HSI GLOBALIZE 2009
"Trendsetters of Tomorrow's Hospitality Industry"
Thank you to all of the participants of Globalize 2009. The event was a great success, and we hope it was a memorable and fun experience for everybody. Visit us at http://hsi.weebly.com or email us at cornell.hsi@gmail.com.
Nestlé Library
Hospitality updates are just a tweet away! Follow the Nestlé Library on Twitter to receive the latest updates on hospitality research, new library books, workshops, and more. Follow us today: http://twitter.com/NestleLibrary.
Statler Hotel
Please join us in welcoming the following groups to The Statler Hotel from November 22 through December 5:
- J.P. Morgan
- TCI Training of Trainers Update
- College of Architecture, Art and Planning Thesis Review
Announcements
Come to the SHA Annual Charity Auction!
Organized by the HADM 4404 Catering and Special Events Management class
Saturday, November 21st
Park Atrium, Statler Hall
6:30 – 10:30 p.m.
$20 in advance, $25 at door
Theme: Cirque du Sweets
Silent and live auction featuring over 50 incredible items, including:
- Dinner for two at Hillstone Restaurant Group
- Cooking Lessons for two in Paris
- Hotel Stay in Beverly Hills
- Signed Cornell Hockey Jersey
There will also be entertainment, a juggler, fine cuisine and cocktails. Proceeds will go to Meals on Wheels, the Keith O' Donnell Scholarship Fund, and Hotelies with a Heart. For more information, visit the auction website, http://cornellsha.maestroweb.com/default.aspx?OrgID=729.