Books by School Faculty
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Hospitality Facilities Management and Design, 3rd Edition ISBN: 978-0-86612-285-6 Softbound 561 pages 2006 Visit the American Hotel & Lodging Educational Institute for a description and ordering information. |
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Listening: Attitudes, Principles, and Skills, 3rd Edition |
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Cases in Hospitality Management: A Critical Incident Approach, 2nd Edition |
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Hospitality Sales: Selling Smarter |
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Hospitality Strategic Management: Concepts and Cases |
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Managerial Accounting Gordon Potter, Wayne J. Morse, James R. Davis, and Al L. Hartgraves ISBN: 0-9759701-3-5 Cloth Text 529 pages 2004 Visit Cambridge Business Publications for a description and ordering information. |
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Competing in a Service Economy: How to Create a Competitive Advantage Through Service Development and Innovation Michael D. Johnson and Anders Gustafsson ISBN: 978-0-7879-6156-5 Hardcover 190 pages June 2003 Visit Jossey-Bass for a description and ordering information. |
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Hotel Design, Planning, and Development |
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Real Estate Perspectives: An Introduction to Real Estate, 4th Edition |
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Restaurant Planning Guide, 2nd Edition |
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The Restaurant Start-Up Guide: A 12 Month Plan for Successfully Starting a Restaurant, 2nd Edition |
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Women and Men Communicating: Challenges and Changes, Second Edition Laurie P. Arliss and Deborah J. Borisoff, editors ISBN: 1577661680 Softcover 339 pages 2001 Visit Waveland Press, Inc. for a description and ordering information. |
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Improving Customer Satisfaction, Loyalty, and Profit: An Integrated Measurement and Management System Michael D. Johnson and Anders Gustafsson ISBN: 978-0-7879-5310-2 Hardcover 240 pages August 2000 Visit Wiley for a description and ordering information. |
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Introducing LISREL: A Guide for the Uninitiated |
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Security and Loss Prevention Management, 2nd Edition |
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Napa and Sonoma Wine Professor™ |
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New York Wine Professor™ |
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German Wine Professor™ |
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Water Resources for Lodging Operations |
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Bordeaux Wine Professor™ |
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Conference Center Planning and Design: A Guide for Architects, Designers, Meeting Planners, and Facility Managers |
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Internal Control: A Fraud-Prevention Handbook for Hotel and Restaurant Managers |
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INNovation: Creativity Techniques for Hospitality Managers |
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Organizational Communication and Behavior: Communicating to Improve Performance {2+2=5} |
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Negotiation and Administration of Hotel Management Contracts |
